Connecting your key encoders to Mews Operations is a great way to cut down on check-in time and simplify processes. After you set up the Salto integration, you can cut keys directly in Mews Operations without ever needing to use the Salto application. 

NOTE for properties using Salto HAMS: 
The manufacturer no longer supports this product. You can still connect, but Mews is unable to give any assistance and therefore recommends you upgrade your door lock solution to a more recent version.

In this article you can learn about:

• System requirements
• How to set up the Salto integration
  • Step 1: Install and create the Salto integration
  • Step 2: Set up the Salto key cutters
  • Step 3: Map the Salto key cutters in Mews Operations
  • Step 4: Activate your key cutters
• Troubleshooting
  • Error message stating cannot connect with Salto
  • Encoder not creating keys

System requirements

To use the Salto integration, you need:

• Ethernet encoders by Salto. Note: If you don't have the ethernet encoders, contact Salto to upgrade.
• Mews Connector and the Salto application installed on the same computer at your property. If you have not installed Mews Connector at your property yet, you can see our help article for instructions on how to install it here.

How to set up the Salto integration

Step 1: Install and create the Salto integration

Before you can set up the Salto integration, you must have the Salto application, either Salto ProAccess Space Configurator or Hotel Access Management Software installed on a computer at your property. 

Note: While you need to download the Salto application onto the same computer as Mews Connector, you are still able to create/ manage keys from any computer at your property via the web browser. 

To run the Salto application:

1. Open the Salto application on your computer.
2. Go to your PMS settings, and:

• Note down the Interface port under Parameters, which you need when creating the integration in Mews Operations.
• Make sure to select the TCP/IP channel.
  • In ProAccess SPACE:  Go to System > General tools > PMS.

• In Hotel Access Management Software:

To create the integration

1. In Mews Operations, go to the main menu  > Marketplace.
2. In the Facility management category, under Key cutter integration click Explore.
3. Then click Connect integration.
4. In the Name field, enter “Salto”.
5. In the API URL field, enter the IP address 127.0.0.1 and the Interface port, which you can find in the Salto application in the following format: http://127.0.0.1:Interface port. For example, if your interface port is 6666, enter http://127.0.0.1:6666 in this field.
6. Leave the Username and Password fields blank.
7. Click Create. Then, click OK.

Step 2: Set up the Salto key cutters

After you create the Salto integration in Mews Operations, you can set up your key cutters.

1. In the Salto integration settings, click Key cutters.
2. Click the + button.
3. In the Name field, enter a name for the key cutter based on where it is located or a name that your staff can easily understand. 
4. In the Identifier field, enter the Name of the device found in your Salto application. To find the name open your Salto application:
   1. go to System > SALTO Network,
   2. go to the SALTO Network tab, and
   3. look for the Name listed next to each device. 

5. In the Data JSON field, enter the following: { "Type": "IndustryStandardProtocol", "KeyVendor":"Salto" }.
6. Click Create.

Step 3: Map the Salto key cutters in Mews Operations

If your space numbers in Mews Operations and the Salto application do not match exactly. For example, "004" and "4" is not an exact match, you must create key cutter mappings for all of your spaces. To map the Salto key cutters:

1. In the Salto integration settings, click Key cutter mappings.
2. Click the + button.
3. Under Room, select a space number from the drop-down list.
4. In the Lock identifier field, enter the corresponding space number as listed in your Room or Door configuration in the Salto application.
5. Click Create.

Repeat steps 1 - 5 for every space that you need to map in Mews Operations.
 

Step 4: Activate your key cutters

1. Go to the main menu  > Marketplace > My subscriptions.
2. Locate the Key cutter integration, and click on Edit to go to the settings page. 
3. Select the Enabled checkbox.
4. Click Save.

Troubleshooting

Error message stating cannot connect with Salto

If an error message stating that Mews cannot communicate with the Salto application appears, restart the application and notify Salto. To restart the application: 

With Salto:

1. Open the Salto application
2. Press Stop and wait for the application to stop. You can see the status of the app over the logo in the bottom-left corner of the window.
3. Press Start.

With Windows:

1. Click the start button, and look for "Services".
2. Click Services.
3. Locate the Salto application.
4. Right-click on it, and select Restart.

Encoder not creating keys

If your encoder isn't creating keys,

• check the Device Commands Queue to find out the reason.
• copy the link in the Notes or search by the response message.