You can check in a reservation without creating keys as well as check in the reservation and then create keys. When you create keys, you choose whether the new keys replace the keys you issued before or work alongside them. You can also set up your system for your guests to check in online. You can learn more about this here.

 

In this article you can learn about:

• How to check in a reservation

  • Without creating keys

  • Create keys

    • Create keys when you check in

    • Create keys after check in

    • Guests with a digital key

 

How to check in a reservation

To check in a reservation:

1. In Mews Operations, open the reservation you want to check in.

2. Click on the Status tab.

3. If a reservation is part of a group and you want to check in multiple reservations at once, make sure to select all of the reservations you want to check in on the right side of the screen.

4. Scroll down to the Spaces section.

5. If the assigned space is Inspected, you can check in the reservation.

   Note: If housekeeping cannot quickly inspect the space, you can click on the icon to move the guests to a different space.

6. Click Check in. The Check in dialog opens.

7. If the space is not inspected, the dialog asks you to inspect the room before check in. Select Make inspected if the space is ready for your guest.

8. Under Select the type of key you would like to issue, select one of the options. See the sections below.

You can decide whether you want to create keys now. If you don't, you can always create them after the guest physically checks in.

Without creating keys

1. In the Check in dialog, select No physical key. This checks in the guest without creating keys.

2. Click Check in.

Create keys

When you create keys, you choose between two key types:

• New: invalidates all keys previously issued for this space.

• Additional: adds a key. Existing keys keep working.

Note: Select Additional if a guest left their key card in the room and comes to reception for another key. Both keys work. Select New if you want the key the guest left in the room to stop working.

Create keys when you check in

1. In the Check in dialog, select New or Copy.

2. Under Key count, select the number of keys you want to create. Create the same number of keys as the number of guests in the reservation, or a different number.

3. Under Key encoder, select your key encoder from the drop-down.

4. Click Check in.

Create keys after check in

1. In the Spaces section, click the Create keys icon. The Create physical keys dialog opens.

2. Select New or Additional.

3. Under Key count, select the number of keys you want to create.

4. Under Key encoder, select your key encoder from the drop-down.

5. Click Create key. To close the dialog without creating keys, click Go back.

Guests with a digital key

If the guest has a digital key, the Check in dialog shows the message “This guest has a digital key”. The key type options change:

• New: invalidates all keys for this space, including the guest's digital key.

• Additional: adds a key. The guest's digital key keeps working.

• No physical key: the guest's digital key activates at check in.

Note: If you're having trouble creating a key, go to the main menu > Queues > Device commands queue for more information.