Unable to check-in / out a reservation

There can be a few reasons why you are unable to check in or check out a reservation:

 

• The reservation has open bills. The following error message pops up: Cannot complete check-out. Please close all bills and try again. In this case you can:

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• • Go to the reservation's billing screen and close all open bills. or
  • From the reservation Status tab, tick the Check out with unbalanced bill option.

 

• The space is blocked. Check the following article for more information Unable to move or check-in reservation because space is blocked.

 

• The reservation falls out of your editable history window. To extend your editable history windows, check the following article Set up your editable history windows.