Set up length of stay restrictions

Front Office OperationsMews OperationsReservation Management

You can use restrictions in Mews to prevent guests from making bookings or reservations that meet certain conditions – giving you more control over your reservations. You can learn more about restrictions here.  

 

You can set up different kinds of restrictions in Mews, such as: 

A length of stay restriction prevents guests from making a reservation at your property(s) if it is shorter or longer than the length of time you specify.  

You can apply the restriction to: 

  • Rates i.e., (all rates or specific rates) 
  • Rate groups 
  • Space categories 
  • Space types 

You can create and delete your restrictions in Mews operations either individually, or in bulk, and can edit them at any time. You can learn more about managing restrictions here. 

 

In this article you can learn about how to: 

 

You can create a minimum length of stay restriction to block guests from making a reservation at your property(s) if it is shorter than the length of time you specify. 

When a minimum length of stay restriction is in place, guests can make a reservation that falls within the restricted period only if the length of stay is more than or equal to the minimum length of stay. 

 

To create a minimum length of stay restriction: 

  1. In Mews Operations, go to Main menu Screenshot_2.png > Settings > Services.
  2. Click on your bookable service.
  3. From the Settings menu, click Restrictions.
  4. Click  Restriction.
  5. Restriction type*: Choose to restrict by either stay, arrival or departure.
  6. Active until the start of and ‘Active until the end of’: Enter start and end dates for your restriction. The restriction applies to both the start and end date, as well as all dates in between. Note: If you want to create a restriction for one day, you need to enter the same date for the start and end. 
  7. On days*: Select the days you want the restriction to apply on.
  8. Rates and Spaces: Choose the type of rate or space restrictions you want to apply. Refer to the reference article for an in-depth explanation of fields on this screen.  

Note:  

  • If you do not select an option, the restriction applies to all. For example, if you don't select a rate, the restriction applies to all your rates. 
  • You can make multiple selections within each space category. To do so, click the dropdown to select those you want to restrict. 
  1. Exceptions: Under Minimum length, enter the minimum number of nights, days, months, or hours that a reservation can be made for. Note: Restriction does not apply if the reservation matches the minimum length. For example, a reservation made for 1 night is not blocked by a Minimum length restriction of 1 night.

Note:  

  • The units for Minimum length are different depending on the Bookable period of the Bookable service to which this restriction applies.
  • If the bookable period of the service is Night, then the unit for minimum and maximum length is ‘Nights’.
  • If the bookable period of the service is Day, then the unit for minimum and maximum length is ‘Days’.
  • If the bookable period of the service is Month, then the units for minimum and maximum length are ‘Months’ and ‘Days’. It’s possible to combine both ‘months’ and ‘days’ units for monthly bookable services, for example, 1 month and 10 days.
  • If the bookable period of the service is Hour, then the unit for minimum and maximum length is ‘Hours’. 

 

mimimum length.png

  1. Click Continue. 

On the Review changes screen that follows, you can view a summary of all restrictions you are creating or affecting by your actions. To make any edits, click Go back. 

  1. To confirm, click Create restrictions. 

 

You can create a maximum length of stay restriction to prevent guests from making a reservation at your property(s) if it is longer than the length of time you specify.   

When a maximum length of stay restriction is in place, guests can make a reservation that falls within the restricted period only if the length of stay is less than or equal to the maximum length of stay.  

 

To create a maximum length of stay restriction: 

  1. In Mews Operations, go to the main menu Screenshot_2.png > Settings > Services.
  2. Click on your bookable service.
  3. From the Settings menu, click Restrictions.
  4. Click  Restriction.
  5. Restriction type*: Choose to restrict by either stay, arrival or departure.
  6. Active until the start of and ‘Active until the end of’: Enter start and end dates for your restriction. The restriction applies to both the start and end date, as well as all dates in between. Note: If you want to create a restriction for one day, you need to enter the same date for the start and end. 
  7. On days*: Select the days you want the restriction to apply on.
  8. Rates and Spaces: Choose the type of rate or space restrictions you want to apply. Refer to the reference article for an in-depth explanation of fields on this screen. 

Note:  

  • If you do not select an option, the restriction applies to all. For example, if you don't select a rate, the restriction applies to all your rates.
  • You can make multiple selections within each space category. To do so, click the dropdown to select those you want to restrict. 
  1. Exceptions: Under Maximum length, enter the maximum number of nights, days, months, or hours that a reservation can be made for. Note: Restriction does not apply if the reservation matches the maximum length. For example, a reservation made for 30 days is not blocked by a Maximum length restriction of 30 days.

Note:  

  • The units for Maximum length are different depending on the Bookable period of the Bookable service to which this restriction applies.
  • If the bookable period of the service is Night, then the unit for minimum and maximum length is ‘Nights’.
  • If the bookable period of the service is Day, then the unit for minimum and maximum length is ‘Days’.
  • If the bookable period of the service is Month, then the units for minimum and maximum length are ‘Months’ and ‘Days’. It’s possible to combine both ‘months’ and ‘days’ units for monthly bookable services, for example, 1 month and 10 days.
  • If the bookable period of the service is Hour, then the unit for minimum and maximum length is ‘Hours’. 

 

maximum length.png

  1. Click Continue.

On the Review changes screen that follows, you can view a summary of all restrictions you are creating or are affected by your actions. To make any edits, click Go back. 

  1. To confirm, click Create restrictions. 

 

 

You can learn more about managing restrictions here. 

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