Receive reservations using the STAAH channel manager integration for Mews Operations

Integrations SetupMews Marketplace

The STAAH channel manager integration provides global distribution of your properties' rates and availability, direct from Mews Operations. You can set up this integration in Mews Operations and update rates, availability, and restrictions in STAAH, to receive reservations in Mews Operations. This channel manager is a two-way connection, meaning that Mews Operations manages availability, rates, and restrictions, while STAAH pushes reservations into Mews Operations. 

 
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Note
  • If you're already live with Mews, Mews does not configure the entire channel manager integrations for you. If you have any problems fixing the mapping errors within Mews Operations, contact the Mews support team to help you troubleshoot.
  • Make sure to purchase STAAH before connecting this integration.
  • Before proceeding with connecting and configuring the STAAH integration you need to request your four-digit property ID code from your STAAH support contact.
  • STAAH supports both one rate- multiple space categories and one rate- one space category mapping options depending on your channel configuration in the STAAH extranet.
  • Your user email must be an administrator in Mews Operations. 


In this article, you can learn how to receive reservations in Mews Operations through the STAAH integration:

 

 

Step 1: Connect and configure the STAAH integration

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Note
  • Staah sends you a 4 digit code on the day your integration is activated. However, you can request it in advance to ensure you complete the mapping setup on time.
  • In the Username field, enter the username you created with Staah after receiving your 4 digit code.
  • You must enter the password before pulling the mapping.

To connect and configure the STAAH integration, complete steps 1 – 3 in the Connect and configure your channel manager integration to receive reservations through external channels help article.

Step 2: Add channel manager credentials

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Note

Where do I get the documentation for mapping?

  • STAAH provides the mapping file. If you have issues while mapping, contact Mews support. 


What should I map?

  • You must map everything in the provided mapping file because the channel manager expects this data. Map your channel manager rates, room categories, and applicable products. These must match the setup in STAAH.


Which options should I select in the D-Edge Mews Marketplace integration?

  1. In Mews Operations, go to the main menu Main menu icon  > Marketplace > My subscriptions.
  2. Locate the STAAH integration and click Edit to go to the settings.
  3. Under Enabled operations, click to select:
    • Receive reservations: Mews creates a reservation from a direct input through the API.
    • Upload availability: Mews sends space availability to the channel manager.
    • Upload rates: Mews sends rate prices to the channel manager.
    • Upload restrictions: Mews sends rate restrictions to the channel manager.
  4. Under Options, click to select:
    • Apply cancellation fee: Mews automatically applies cancellation fees to reservations canceled through the distribution channel, as defined in the Mews rate group.
    • Create companions without email: Mews automatically creates profiles for companions even when the channel manager does not provide companion email information.
    • Create company and travel agency profiles: Mews automatically creates profiles for companies and travel agencies the channel manager has provided but are not present in the system.
    • Create reservation from modification push: Mews automatically creates a reservation for modifications from the channel manager for any non-existent reservations in the system. If you do not select this option, you receive an email reminder to create the reservation manually.
    • Enable more granular reporting: Mews automatically logs reservations sources that the channel manager sends including distribution sources, such as GDS and CRS. Once you select this, the reservation source displays all source types that the system receives. Note: Mews Operations enables this option by default for new integrations to ensure accurate reporting on installation.
  5. Click Save.
  1. In Mews Operations, go to the main menu Mews Operations Menu Icon  > Marketplace > My subscriptions.
  2. Locate the STAAH integration, then click Edit to go to the settings.
  3. Under Name, enter your property name and your unique four-digit property ID code, as previously request from STAAH support, in the following format, ''Property Name'' - STAAH id - ''Your unique four-digit property ID code''. For example, The Grand Mews Hotel - STAAH id - 1234.
  4. Under Email, enter an email address to receive notifications such as mapping errors. Note: This email should be for a user who has Admin permissions in Mews Operations.

 

STAAH channel manager integration Name

 

Map companies and travel agency contracts (optional)

This step is optional. You should complete this only if you want to assign reservations received from the channel manager to a company in Mews Operations.

 

For each travel agency profile, you want to map, complete the steps in the Setting up travel agencies help article.

 

Step 3: Send mapping information to STAAH

  1. In Mews Operations, go to the main menu Mews Operations Menu Icon  > Marketplace > My subscriptions.
  2. Locate the STAAH integration and click Edit to go to the settings.
  3. Find and copy the Channel manager code, then send this to your STAAH support at [email protected]. Note: STAAH refers to this code as a "connection token".

STAAH support pulls the Mews Operations mapping information to their system and instructs you on how to complete the mapping in STAAH. Once complete, proceed to the next step.

 

Step 4: Test the integration

Testing the integration allows you to check whether you configured the integration correctly. You can test this with a small set of reservations for the next 7 days.  

To test the integration, complete step 4 in the Connect and configure your channel manager integration to receive reservations through external channels help article.

 

Step 5: Enable the integration

To enable the integration, complete step 5 in the Connect and configure your channel manager integration to receive reservations through external channels help article.

Note: Under Push inventory > To, enter ‘550’ days from today.

 

This completes the connection and configuration of the STAAH channel manager integration from the Mews Marketplace.

 

STAAH provides real-time updates of your properties rates and availability across multiple channels. Now you can start receiving reservations in Mews Operations from the STAAH channel manager integration.

 

 

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