The HyperGuest channel manager integration provides global distribution of your properties' rates and availability, direct from Mews Operations. You can set up this integration in Mews Operations and update rates, availability, and restrictions in HyperGuest, to receive reservations in Mews Operations. This channel manager is a two-way connection, meaning that Mews Operations manages availability, rates, and restrictions, while HyperGuest pushes reservations into Mews Operations. 

 

Note:

• If you're already live with Mews, Mews does not configure the entire channel manager integration for you. If you have any problems fixing the mapping errors within Mews Operations, contact the Mews support team to help you troubleshoot.
• Make sure to purchase HyperGuest before connecting this integration.
• Mews recommends that you contact HyperGuest support at [email protected] to schedule a date to test the integration in step 2 together.
• The HyperGuest integration does not support Reservation modification. Reservations can only be created or cancelled.
• Mews does not allow Partial cancellation of a reservation group. If you cancel one reservation within a group reservation, the system,
  • cancels the entire reservation group.
  • creates a new reservation.
• When you begin onboarding, HyperGuest asks you to share a connection-token. You can find this in your channel manager integration under Channel manager ID.

 

You can learn more about the HyperGuest integration here.

 

In this article, you can learn how to receive reservations in Mews Operations through the HyperGuest integration:

 

• Step 1: Connect and configure the HyperGuest integration
• Map companies and travel agency contracts (optional)
• Step 2: Test the integration
• Step 3: Enable the integration

 

Step 1: Connect and configure the HyperGuest integration

To connect and configure the HyperGuest integration, complete steps 1 – 3 in the article here.

 

Map companies and travel agency contracts (optional)

This step is optional. You should complete this only if you want to assign reservations received from the channel manager to a company in Mews Operations.

 

For each travel agency profile, you want to map, complete the steps in the article here.

 

Step 2: Test the integration

Testing the integration allows you to check whether you configured the integration correctly. You can test this with a small set of reservations for the next 7 days.  

 

To test the integration, complete step 4 in the article here.

 

Step 3: Enable the integration

To enable the integration, complete step 5 in the article here.

 

This completes the connection and configuration of the HyperGuest channel manager integration from the Mews Marketplace.

 

HyperGuest provides real-time updates of your properties rates and availability across multiple channels. Now you can start receiving reservations in Mews Operations from the HyperGuest channel manager integration.

 

You can learn about troubleshooting channel manager errors here.