Connecting your key encoders to Mews Operations is a great way to cut down on check-in time and simplify processes. After you set up the TESA integration, you can cut keys directly in Mews Operations without ever needing to use the TESA application.

In this article you can learn about:

• System requirements
• How to set up the TESA integration
  • Step 1: Install and create the TESA integration
  • Step 2: Set up the TESA key cutters
  • Step 3: Map TESA key cutters in Mews Operations
  • Step 4: Activate your key cutters
• Troubleshooting

 

System requirements

To use the TESA integration, you need to install the TESA PMS Server application and Mews Connector on the same computer at your property. If it isn't installed at your property yet, see our help article for instructions on how to install it here.
 

How to set up the TESA integration

Step 1: Install and create the TESA integration

Before you can set up the TESA integration, you need to install the TESA PMS Server application on a computer at your property. To run the TESA application:

1. Open the TESA PMS Server application on your computer.
2. Click Stop Comms.
3. Go to Server Setup, and:

• Note down the Port Number, which you need when creating the TESA integration in Mews Operations.
• Under Acknowledgement Format, make sure to select ACK.

To create the integration

1. Open Mews Operations.
2. Go to the main menu  > Marketplace.
3. In the Facility management category, under Key cutter integration click Explore.
4. Then click Connect integration.
5. In the Name field, enter “TESA.”
6. In the API URL field, enter the IP address 127.0.0.1 and the Port Number, found in the TESA PMS Server application, in the following format: http://127.0.0.1:Port number. For example, if your port number is 6666, enter http://127.0.0.1:6666 in this field.
7. Leave the Username and Password fields blank.
8. Click Create. Then, click OK.

 

Step 2: Set up the TESA key cutters

After you create the TESA integration in Mews Operations, you can set up your key cutters.

1. In the TESA integration settings, click Key cutters.
2. Click the + button.
3. In the Name field, enter a name for the key cutter based on where it is located or a name that your staff can easily understand. 
4. In the Identifier field, enter the PC ID found in the TESA PMS Server application. To find the PC ID, go to the INHOVA Devices tab in the TESA application. If you’re still having trouble, see this example of how the PC ID should look in the TESA application.
5. In the Data JSON field, enter the following: { "Type": "IndustryStandardProtocol", "RemoveWhiteSpaces": "True" }.

• In a hostel environment, where you need to create duplicate keys for guests arriving at different times, enter: { "Type": "IndustryStandardProtocol", "RemoveWhiteSpaces": "True", "DuplicateKeyAllowed":"True" }.

6. Click Create.

Repeat steps 1 - 6 for every TESA key cutter that you use at your property.
 

Step 3: Map TESA key cutters in Mews Operations

If your space numbers in Mews Operations and the TESA PMS Server application do not match exactly. For example, "004" and "4" is not an exact match, you must create key cutter mappings for all of your spaces.

1. In the TESA integration settings, click Key cutter mappings.
2. Click the + button.
3. Under Room, select a space number from the drop-down list.
4. In the Lock identifier field, enter the corresponding space number as listed in the TESA PMS Server application.
5. Click Create.

Repeat steps 1 - 5 for every space that you need to map in Mews Operations.
 

Step 4: Activate your key cutters

1. Go to the main menu  > Marketplace > My subscriptions.
2. Locate the Key cutter integration, and click on Edit to go to the settings page. 
3. Select the Enabled checkbox.
4. Click Save.

 

Troubleshooting

If your encoder isn't creating keys,

• check the Device Commands Queue to find out the reason.
• copy the link in the Notes or search by the response message.