Upgrade predictions is a Flexkeeping feature that helps properties better predict occupancy by suggesting virtual room upgrades when the originally booked room type is not available. A virtual room upgrade means that Flexkeeping plans housekeeping as if the reservation were in the upgraded room type; no real room is assigned. Upgrade predictions are especially useful when reservations have no room assigned or when a room type is overbooked. You configure upgrade rules in the Upgrade Predictions Editor in the Flexkeeping web app, and the predicted room types are visible to both the front desk and housekeeping. Depending on your setup, Flexkeeping Support may need to activate the feature for your account before you can use the editor. With upgrade predictions, your housekeeping schedule reflects realistic occupancy, even during busy periods.

 

In this article, you can learn about:

• How to use upgrade predictions in Flexkeeping

  • How upgrade predictions work in Flexkeeping

    • What the Upgrade Predictions Editor contains

    • How upgrade predictions support housekeeping scheduling

    • Where predicted room types appear in Flexkeeping

  • How to configure upgrade rules in Flexkeeping

    • Add an upgrade rule

    • Edit or delete an upgrade rule

  • How to view all upgrade rules in Flexkeeping

  • How to request and set up upgrade predictions in Flexkeeping

  • When to use upgrade predictions in Flexkeeping

  • What upgrade predictions in Flexkeeping do not support

 

How to use upgrade predictions in Flexkeeping

Upgrade predictions in Flexkeeping suggest a virtual room upgrade for a reservation when the originally booked room type is not available, so that the housekeeping schedule stays accurate.

How upgrade predictions work in Flexkeeping

Upgrade predictions are based on upgrade rules that you define in the Upgrade Predictions Editor. Flexkeeping then applies the upgrade rules to reservations without an available room of the booked room type.

What the Upgrade Predictions Editor contains

The Upgrade Predictions Editor includes two tabs:

• Space Types: currently supported.

• OTAs, or online travel agencies: the tab is visible but not yet supported.

At the moment, upgrade predictions can be set up only for space types. In Flexkeeping, a space type is the room type of a reservation, for example Standard, Superior, or Deluxe. The Space Types tab allows you to define upgrade paths between room types, for example:

Standard → Superior → Deluxe

How upgrade predictions support housekeeping scheduling

Upgrade predictions are primarily used to improve housekeeping planning. Flexkeeping checks the upgrade rules you have defined in two situations:

• When a reservation does not have a specific room assigned.

• When a room type is overbooked.

If the originally booked room type is not available:

• Flexkeeping looks at Upgrade Option 1.

• If Upgrade Option 1 is also unavailable, Flexkeeping continues to Upgrade Option 2, and then to the next upgrade option in the sequence.

Flexkeeping then virtually assigns the predicted room type to the reservation for scheduling purposes. This ensures your housekeeping schedule reflects realistic occupancy, even during busy periods.

Where predicted room types appear in Flexkeeping

On the Weekly Schedule, predicted room assignments are shown with dotted blue and green lines.

In the Reservation Details, users can see both:

• the originally booked room type

• the predicted, upgraded room type

Showing both room types gives teams better visibility and reduces last-minute surprises.

How to configure upgrade rules in Flexkeeping

Each property defines its own upgrade logic in the Upgrade Predictions Editor. An upgrade rule starts with an originating space type and lists the upgrade options in order.

Add an upgrade rule

The screenshot shows the Upgrade Predictions Editor where you define the upgrade rules. 

1. In the Flexkeeping web app, open the Upgrade Predictions Editor. 

2. Click the Space Types tab. 

3. Select the originating space type. The originating space type is the room type booked on the reservation when no specific room is assigned. 

4. The screenshot shows the originating space type selected in the Upgrade Predictions Editor.

4. Click the Add button to define an upgrade option.

5. Repeat for each further upgrade option you want to add.

6. If needed, reorder or adjust the upgrade sequence. 

7. Click Apply to save your changes.

Edit or delete an upgrade rule

You can edit an existing upgrade rule at any time.

1. In the Flexkeeping web app, open the Upgrade Predictions Editor. 

2. Click the pencil icon of the upgrade rule you want to edit.

3. Make your changes. You can:

   • change the upgrade selections

   • add additional upgrade levels

   • remove existing steps

4. Click Apply to save your changes. 

The screenshot shows an upgrade rule opened for editing in the Upgrade Predictions Editor. 

If an upgrade rule is no longer relevant, you can delete the upgrade rule and create a new one at any time. 

How to view all upgrade rules in Flexkeeping

All upgrade rules are displayed in a table:

• Each row represents an upgrade path for one room type.

• Arrows show how Flexkeeping moves from one upgrade option to the next.

The screenshot shows the table of upgrade rules in the Upgrade Predictions Editor. 

How to request and set up upgrade predictions in Flexkeeping

Depending on your setup, Flexkeeping Support may need to activate or configure upgrade predictions for your account. 

To request the setup, contact Flexkeeping Support via your usual channel: support chat, email, or your CSM. 

Flexkeeping Support activates the Upgrade Predictions Editor and makes sure the editor is available for the correct user groups. To learn how to contact Flexkeeping Support, go to How to report an issue to Flexkeeping support.

When to use upgrade predictions in Flexkeeping

Common use cases for upgrade predictions in Flexkeeping are:

• Managing overbookings: keep housekeeping schedules accurate even when room types are oversold.

• Improved housekeeping forecasting: predict which room types are likely to be occupied and plan cleaning tasks accordingly.

• Better coordination between teams: both the front desk and housekeeping can see predicted room types, which reduces miscommunication and last-minute changes.

• High season and event planning: maintain scheduling accuracy during periods of high occupancy and frequent room changes.

• Preparation for early check-ins or late check-outs: knowing which rooms are likely to be occupied helps teams prioritize their work.

What upgrade predictions in Flexkeeping do not support

Upgrade predictions in Flexkeeping do not support:

• Upgrade predictions for OTAs, or online travel agencies: the OTAs tab is visible but currently inactive.

• Predictions for anything other than space types.

• Automatic assignment of real rooms: upgrade predictions only predict room types and do not replace the room assignment in your property management system, or PMS.

• Upgrade rules across multiple properties: upgrade rules are configured per property.

 

Once your upgrade rules are set up, Flexkeeping virtually assigns a predicted room type to every reservation whose booked room type is not available, and your housekeeping schedule in Flexkeeping reflects realistic occupancy.