Why do guests receive an email to enter their credit card details?

The Automatic Settlement Failure email is sent when the automatic settlement you configured in your rate group is triggered and the system cannot find a card to charge.

 

For the settlement to work, there needs to be a credit card attached to the reservation in Mews. There are two ways a card is attached to a reservation:

 

• If the reservation is created via the channel manager or booking engine.
• If the guest completed the online check-in process.

 

When manually creating reservations in Mews you can attach the credit card to the guest profile. However, this action doesn't attach it to the reservation itself. If there are multiple cards in the guest profile, the system doesn't know which one to charge for a specific reservation. In such cases, the only way to attach the credit card to the reservation is for the guest to complete the online check-in.

 

Want to learn more about the emails we send to your guests? Check to following guide: Every email sent to guests from Mews