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NederlandsYou can charge surcharging fees to a customer when they use payment methods, such as a credit card. You set up these charges in Mews Operations to pass on the credit card payment processing costs to guests, to recover part of these costs. Once you set up surcharging in Mews Operations, Mews Kiosk automatically applies it to your payment terminal transactions. You can configure the surcharging setup in Mews Operations and adjust it at any time.
Note: For legal reasons, surcharging is only available in New Zealand.
Important for Australian properties: card surcharging ban from 1 October 2026
From 1 October 2026, card surcharging is no longer permitted in Australia. The Reserve Bank of Australia has lifted the restriction that previously stopped card networks from banning surcharges, and eftpos, Mastercard, and Visa are each introducing their own no-surcharge rules from that date. American Express is not covered by the RBA regulation, but has separately confirmed it will remove surcharging on the same date.
After 1 October 2026, card surcharging will not be available for Australian properties in Mews. Please review your surcharging setup ahead of the deadline and make sure your displayed prices reflect the full transaction amount, without a card surcharge added at checkout.
Pricing and finance: align with your finance and revenue teams on how the former surcharge cost will be absorbed. It must not be reintroduced as a card-only fee under another name.
Weekend fees, public holiday fees, and genuine booking or service fees are not affected, provided they apply equally regardless of payment method and are included in the advertised price rather than added on when a customer pays by card.
For full details, see the RBA's information on the removal of payment surcharges and the ACCC's guidance on card surcharges.
How to remove card surcharges in Mews
In Mews Operations, set your configured surcharge percentages to 0%:
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Go to Settings > Property > Finance.
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Select Accounting configuration.
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Under Surcharging service, set each card-type surcharge percentage to 0%.
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Click Save.
To set up your surcharging fees in Mews Operations follow the instructions here.
To apply surcharging fees through the Mews Kiosk you need to:
- Connect a payment terminal, and
- Select Balance check enabled in Mews Operations,
- Settings > Services > Stay > Kiosk > Options.
Mews Kiosk then applies the lowest configured surcharge fee regardless of the card type used for payment. For example:
If you configured the Surcharging service in your Accounting configuration to:
- Amex: 3%
- Mastercard: 4%
- Visa: 2%
Mews Kiosk applies a 2% surcharge fee to all transactions.
You can learn more about setting up Mews Kiosk here.