You can charge surcharging fees to a customer when they use payment methods, such as a credit card. You can set up card surcharge fees in Mews Operations and Mews Kiosk to pass on the payment processing cost to guests, to recover part of these costs. You can configure percentage fees for individual card types, for example, Amex, Maestro, Mastercard. You can configure the setup in Mews Operations before taking payments and adjust percentage fees anytime. 

Note:  

• For legal reasons, surcharging is only available in Australia and New Zealand.  
• Mews Kiosk applies the lowest configured surcharge fee regardless of the card type used for payment. You can learn more about applying surcharging fees through the Mews Kiosk here.  
• Surcharging is not applicable to Google Pay, Apple Pay payments and other digital wallets as the system cannot reuse them.

In this article you can learn about how to set up surcharging fees following these steps: 

• Step 1: Create a surcharging accounting category
• Step 2: Create a surcharging service
• Step 3: Adjust your accounting configuration

 

Step 1: Create a surcharging accounting category  

To create the category: 

1. In Mews Operations, go to the main menu  > Settings > Property > Finance. 
2. Click Accounting categories. 
3. Click the + button. 
4. Under Name, enter "Surcharging". 
5. Add the relevant accounting codes. You can learn more about creating an accounting category here. 
6. Click Create, then click Save. 

 

Step 2: Create a surcharging service   

To create the service: 

1. In Mews Operations, go to the main menu  > Settings > Services. 
2. Click the + button. 
3. Select Additional service. Note: Do not select Bookable service.The surcharge fee is additional to any bookable service purchased at the time of reservation. 
4. Fill in the following fields: 
   • Name: Enter a name that you can easily recognize for your service, for example, "Surcharging service".
   • Currency: Select your default currency. 
   • Amount: Enter “0”. 
   • Tax rate: Select the tax rate on surcharges. 
5. Select your Options: 
   • Make sure Bill as package is deselected. 
   • Select Offer to employee and Has overridable price. 
6. Click Create. 

Step 3: Adjust your accounting configuration 

To adjust the configuration:

1. In Mews Operations, go to the main menu  > Settings > Property > Finance.
2. Click Accounting configuration. 
3. Under Surcharging service, select the service that you just created, for example, “Surcharging service”. 
4. Enter the percentage fee you want to charge for each card type. Note: Mews Kiosk does not differentiate card types and applies the lowest surcharge fee for all payments.  
5. Click Save. 

You can now set up surcharging fees.  

You can learn more about payment in the Taking a payment help article.