How to configure tipping in Mews POS

Mews POS

Guests content with your service may want to leave a tip when they pay for their order, as a reward for your staff service.

Mews POS has flexible configuration options for tipping that allow you fine control over the guest's tipping experience. You can enable and configure tipping based on payment type and outlet. For example, you can choose to only collect tips in your restaurant and not your bar, or only collect tips via Mews Terminal payments. For each outlet, you can also set the percentages the guest sees on the tip prompt, add a service charge and decide how much of it goes to your staff, and pool a share of tips between your team.

Mews POS enables tipping for all outlets by default. To collect tips, you only need to enable tipping for the payment types you want. You can then adjust the tip presets, service charge, and tip pool for each outlet, and disable tipping for any outlet that should not collect tips.

 

ⓘ
Note
  • Mews POS now calls the surcharge a service charge. Your existing surcharge configuration carries over with the same values.

In this article you can learn about the following steps to configure tipping:

How to configure tipping in Mews POS

Step 1: Enable tipping for different payment types

To enable tipping for different payment types:

  1. In Mews POS web dashboard, go to the main menu   > Settings > Payment types.
  2. To enable tipping for a payment type, click Edit .
  3. In the Edit payment type side window, click the Activate tipping slider switch to enable it.

  1. Click Save.

Note: For Mews Terminal card payments and room charge payment methods, Mews POS displays the tip presets of your outlet on the terminal. You can change the presets in Step 3.

Step 2: Configure tipping options

For Mews Terminal card payments and room charge payment methods, you can configure additional options. To configure tipping options:

  1. In the Payments screen, click the Tipping tab, then click to select a tipping option:
    • Percentages: Guests can add a fixed percentage of their bill as a tip. To configure the options the terminal displays to the guest, enter the percentage amounts into each of the three option boxes. Note: Mews POS pre-populates the tip percentages based on your property's region: 18%, 20%, and 22% in the United States, and 15%, 18%, and 20% in Canada. In other regions the percentages are empty until you set them. You can change the percentages at any time.
    • Fixed amounts: Guest can select a predefined fixed amount. To configure the options the terminal displays to the guest, enter a fixed amount into each of the three option boxes.
    • Smart Tipping: Guests can choose from fixed tip amounts if their bill is under a certain threshold. If their bill is equal to or higher than the threshold, the terminal gives them tip percentage options instead. Note: Smart tipping only applies to room and card payments.
      • Threshold: Enter the bill amount threshold.
      • Amount 1 / Amount 2 / Amount 3: Enter a fixed amount into each of the three option boxes.
      • Percentage 1 / Percentage 2 / Percentage 3: Enter the percentages into each of the three option boxes.

  1. Click Save.

Note: By default, Mews POS enables tipping for all outlets. Guests can always skip the tip prompt or enter a custom amount.

Step 3: Configure service charges and tip pool for an outlet

Each outlet has its own settings, so your restaurant and your bar can work differently. To configure tipping for an outlet:

  1. In the Mews POS Web Dashboard, go to the main menu   > Settings > Operations > Outlets.
  2. Click an outlet to select it, then click the Tips & Service Charge tab.
  3. Click to enable the Allow tips slider switch to allow guests to add tips on this outlet.
  4. Click to enable the Enable tip pool slider switch to add a percentage of each staff tip to a shared pool. Fill in the following details:
    • Included in the pool: Click to select Only tips or Tips + service charge. Mews POS never pools the house share of the service charge.
    • Tip Pool %: Enter the percentage of each staff member’s tips that goes into the shared pool, for example, 30. The staff member keeps the remainder.
  5. Click to enable the Enable service charge slider switch to add a percentage or fixed amount to the bill. Fill in the following details:
    • Description: Enter the name that appears on the invoice. If you leave it blank, Mews POS uses Service charge.
    • Type: Click to select how the service charge is calculated, for example, percentage or fixed amount.
    • Amount: Enter the service charge amount.
    • Minimum covers: Enter the number of guests from which Mews POS adds the service charge automatically.
    • Percentage to the staff: Enter the percentage of the service charge that goes to your staff. The remainder stays with the property. If you leave it blank, the full service charge goes to staff.

  1. Click Save.

This configures service charges and tip pools for outlets in Mews POS.

Step 4: Disable tipping for specific outlets

Mews POS enables tipping for all outlets by default. To disable tipping for specific outlets, from the Mews POS Web Dashboard:

  1. In Mews POS Web Dashboard, go to the main menu   > Settings > Operations > Outlets.
  2. Click an Outlet to select it.
  3. Click the Tips & Service Charge tab.
  4. Click the Allow tips slider switch to disable tips for that outlet.
  5. Click Save.

 

This enables and configures tipping for your Mews POS outlets.

 

Was this article helpful?
00



Feedback