How to configure tipping in Mews POS

Guests content with your service may want to leave a tip when they pay for their order, as a reward for your staff service.

 

Mews POS has flexible configuration options for tipping that allow you fine control over the guest’s tipping experience. You can enable and configure tipping based on payment type and outlet. For example, you can choose to only collect tips in your restaurant and not your bar, or only collect tips via Mews Terminal payments.

 

When configuring tips, you must enable tips for specific payment types, configure tipping options, and disable tipping per outlet for any outlets that should not collect tips.

 

In this article you can learn about the following steps to configure tipping:

• Step 1: Enable tipping for different payment types
• Step 2: Configure tipping options
• Step 3: Disable tipping for specific outlets

Step 1: Enable tipping for different payment types

To enable tipping for different payment types, from the Mews POS Web Dashboard:

1. Go to Settings > Payments.
2. To enable tipping for a payment type, click .
3. The Edit payment type side window appears, click the Activate tipping slider switch to enable it.
   
   
   
   
4. Click Save.

Note: For Mews Terminal card payments and room charge payment methods, Mews POS displays tipping options with the default percentages of 5%, 8% and 10% until you configure tipping.

 

Step 2: Configure tipping options

For Mews Terminal card payments and room charge payment methods, you can configure additional options. To configure tipping options, from the Payments screen:

1. Click the Tipping tab, then click to select a tipping option:
   • Percentages: Guests can add a fixed percentage of their bill as a tip. To configure the options the terminal displays to the guest, enter the percentage amounts into each of the three option boxes.
   • Fixed amounts: Guest can select a predefined fixed amount. To configure the options the terminal displays to the guest, enter a fixed amount into each of the three option boxes.
   • Smart Tipping: Guests can choose from fixed tip amounts if their bill is under a certain threshold. If their bill is equal to or higher than the threshold, the terminal gives them tip percentage options instead:
     1. Threshold: Enter the bill amount threshold.
     2. Amount 1 / Amount 2 / Amount 3: Enter a fixed amount into each of the three option boxes.
     3. Percentage 1 / Percentage 2 / Percentage 3: Enter the percentages into each of the three option boxes.
        
        
        
        

You have now configured tipping for the selected payment method.

Note: By default, Mews POS enables tipping for all outlets.