How to create a policy exception for a rate or rate group in Mews Operations

In Mews, you can create policy exceptions for entire rate groups or specific rates within it. This provides increased flexibility by allowing you to override your default cancellation or payment policy for a set period of time. These exceptions help you optimize revenue management during both high and low seasons by allowing precise customizations. You can only create a policy exception once you create your rate group.  

Note: This feature is only available for properties on the Pro and Enterprise packages.   

 

To create a policy exception:

1. In Mews Operations, go to the main menu  > Settings > Services. 
2. Click your stay service, for example, Stay. 
3. Click Rate groups, then click the Payment or Cancellation policy where you want to add a policy exception. 
4. In the Policies tab, click .
5. In the new side-window, complete all other relevant fields as explained in the table below.
6. Click Save. 

Field	Description
Starts	Click to select the start date for the policy exception.
Ends	Click to select the end date for the policy exception. Note: You can add multiple active dates by clicking + Add date range.
Exception type	Click to select: Entire rate group: To apply the exception to the selected rate group.  Specific rates: To apply the exception to specific rates within the selected rate group.
Rates	Click to select the rates you want to include in your policy exception. Note: This option only appears if you select Specific rates for Exception type.
Payment	Click to select one or multiple payment policies you want to apply for your exception. Note: You must select at least one payment policy.
Cancellation	Click to select one or multiple cancellation policies you want to apply for your exception. Note: You must select at least one cancellation policy.
Require payment details during online check-in	Check this box to require guests to input payment details during online check-in. Note: You can uncheck this box to not request payment details from guests during online check-in.

 

This creates a policy exception for a rate or rate group in Mews Operations.  

You can learn more about how to modify or delete a policy exception here.