How to modify or delete a policy exception in Mews Operations

Policy exceptions let you override your default cancellation or payment policies for a set time period. You can apply these exceptions to an entire rate group or to specific rates within it. You can modify or delete your policy exceptions at any time. When you delete a policy exception, it does not affect any existing reservations.

Note: This feature is only available for properties on the Pro and Enterprise packages. 

In this article you can learn about:

• How to modify a policy exception
• How to delete a policy exception 

 

How to modify a policy exception 

1. In Mews Operations, go to the main menu  > Settings > Services. 
2. Click your stay service, for example, Stay. 
3. Click Rate groups, then click the rate group where you want to modify the policy exception. 
4. In the side-window, click the Policies tab.
5. Find the policy exception you want to modify and click > Edit.
6. Modify your policy exception details.
7. Click Save.  

This modifies your policy exception. 

 

How to delete a policy exception 

1. In Mews Operations, go to the main menu  > Settings > Services. 
2. Click your stay service, for example, Stay. 
3. Click Rate groups, then click the rate group where you want to modify the policy exception. 
4. In the side-window, click the Policies tab.
5. Find the policy exception you want to delete and click > Delete.
6. Click Delete to confirm.  

This deletes your policy exception. 

  

 You can learn more about how to create a rate group here.