How to modify or delete a cancellation policy in Mews Operations

Cancellation policies determine how the system handles canceled reservations. These policies determine when and how a guest can cancel their reservation and any financial implications. You can modify or delete these cancellation policies at any time. When you delete a cancellation policy, the system removes it from all rates where it is applied. Once you delete it, you cannot restore it.

 

Note: Modifying a cancellation policy does not affect existing reservations. 

 

In this article you can learn about:

• How to modify a cancellation policy
• How to delete a cancellation policy

How to modify a cancellation policy 

1. In Mews Operations, go to the main menu  > Settings > Policies.
2. In the Cancellation tab, click the policy you want to edit. 
3. In the side-window, click .
4. Modify your cancellation policy details.
5. Click Save.  

  
 

This modifies your cancellation policy details.  

 

How to delete a cancellation policy 

1. In Mews Operations, go to the main menu  > Settings > Policies.
2. In the Cancellation tab, find the policy you want to delete. 
3. Click , then click Delete. 
4. Click Delete again to confirm. 

This deletes a cancellation policy. 

 

You can learn more about how to create a cancellation policy and assign it to a rate group here.