How to create a cancellation policy in Mews Operations

Front Office OperationsReservation ManagementMews OperationsRate Management

Cancellation policies determine how the system handles canceled reservations. These policies determine when and how a guest can cancel their reservation and any financial implications. Once you set up a cancellation policy, you can assign them to one or more services, rate groups or rates.

Your guests can log into the guest portal and use the Cancel reservation button to cancel their reservation if they need to, without having to call the property, so it is important that you ensure your cancellation policies are up to date in Mews. Note: Mews selects one cancellation policy for each reservation according to its start date. The guest can see information about the cancellation policy that applies to their reservation during booking and in the guest portal. 

 

 

To create a cancellation policy:  

  1. In Mews Operations, go to the main menu  > Settings > Policies.
  2. In the Cancellation tab, click .
  3. In the new side-window, complete all other relevant fields as explained in the table below.
  4. Click Create.  

Field 

Description 

Name 

Enter the name of the cancellation policy. 

Cancellation policy key 

Enter a unique code to track the policy across other properties. 

Bookable period 

Click to select the period during which guests can book the service. For example, Night, Day, Month or Hour. Note: The bookable period must match the service where it applies. 

Percentage 

If you want your cancellation fee to be a percentage of a reservation price, enter the percentage here. 

Fee extent 

Click to select which services you want to apply the cancellation fee to. For example, Nights, Products or Nights and Products. There may be additional products added to the cancellation fee. To view 'Product' consumption, click on the Items tab of the reservation. Note: You need to fill in this field for Mews to apply the cancellation policy.   

Max. periods to apply fee 

If you enter a percentage, enter a maximum number of nights the cancellation fee can apply.  

Note:

  • If you do not want to use a cancellation policy, you can either delete it or not assign it to a rate group.
  • If you leave it blank, Mews applies the cancellation fee to all canceled nights.
  • The set up for Maximum nights for cancellation fee does not apply to 'Products'. This applies to nights only. 

Fixed amount 

If you want to charge a fixed cancellation fee, enter the amount here. 

Currency 

Click to select the currency to charge the guest in. Note: If you do not select a currency, Mews charges the guest in your property’s default currency. 

Deadline 

Choose when you want Mews to apply the cancellation fee. For example, 2 days before Arrival date. 

This creates a cancellation policy. 

You can learn about how to create a payment policy here.  

 

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