Setting up the Lighthouse Channel Manager (formerly Cubilis) integration in Mews Operations lets you synchronize rates and availability and receive reservations from online travel agencies directly in Mews Operations. As a hospitality employee, you complete this setup when onboarding a new property or adding a channel manager to reduce overbookings and manual updates. You complete this action in Mews Operations and the Mews Marketplace before you start selling inventory through Lighthouse Channel Manager. 

 

In this article you can learn about:

• How to set up the Lighthouse Channel Manager connection in Mews Operations 
  • Access the Lighthouse Channel Manager mapping documentation 
  • Map rooms, rates, and products in Mews
  • Check required settings in Mews before connecting
  • Configuring Lighthouse Channel Manager in the Marketplace 
  • Testing the connection and validating reservations 
  • Connect Lighthouse Channel Manager to Mews 
  • Resolving common mapping issues 

 

How to set up the Lighthouse Channel Manager integration in Mews Operations 

Before you start, make sure you meet following requirements: 

• You have an active Lighthouse Channel Manager account 
• You add the integration called Lighthouse Channel Manager in the Mews Marketplace 
• You receive the following codes from Lighthouse: 
  • Hotel code 
  • Room codes 
  • Rate codes 
  • Online travel agency codes 

Note:  You cannot complete the mapping without the correct codes from Lighthouse. 

 

Access the Lighthouse Channel Manager mapping documentation 

You use the Lighthouse Channel Manager mapping document to align rooms, rates, and products between both systems. 

 

You can access the documentation by: 

• Requesting it from your Lighthouse contact 
• Downloading it from the Lighthouse support portal 

The document lists all codes required for the mapping process. When you review the document, focus on the following sections: 

• Room codes that match Mews space categories 
• Rate codes that match Mews rate plans 
• Product definitions, especially products charged per person per day 

For example, breakfast often appears as a separate product that requires careful mapping. 

 

Add screenshots from the real Lighthouse Channel Manager document to highlight room and rate codes for visual clarity. 

 

Map rooms, rates, and products in Mews 

Correct mapping ensures accurate pricing and reservation details in Mews. 

Rooms 

Map each Lighthouse Channel Manager room code to one Mews space category so the system synchronizes availability correctly. 

Rates 

Map each Lighthouse Channel Manager rate code to one Mews rate. This prevents incorrect pricing or restrictions. 

Products 

Map products based on how they price in Mews. 

• Products charged per person per day require special attention 
• Included products must not add on top of the rate 

For example, if breakfast is included in the rate in Mews, it must not appear as an extra charge on the reservation.

 

Add a screenshot showing a completed product mapping in Mews. 

 

Check required settings in Mews before connecting 

Before you activate the integration, verify these settings in Mews Operations: 

• Automatic emails are inactive in: 
  • Settings 
  • Stay settings 
  • Rate groups 
• Rates and products are active and assigned correctly 

Note: Incorrect email settings can trigger duplicate or incorrect guest communication. 

 

Configure the Lighthouse Channel Manager integration in the Marketplace 

Complete the configuration for the Lighthouse Channel Manager (formerly Cubilis) integration in the Mews Marketplace.  

To do so: 

1. In Mews Operations, go to the main menu > Mews Marketplace 
2. Select Lighthouse 
3. Add the integration 
4. Enter the hotel, room, rate, and online travel agency codes 

 

Make sure the following option is set correctly: 

• Granular reports remain inactive 

Screenshot showing the Marketplace configuration screen. 

 

Testing the connection and validating reservations

Testing confirms the mapping works correctly before any live reservations flow in. 

 

Check the following: 

• All rooms and rates map without errors 
• Products display correctly 
• No validation errors appear in the integration settings 

 

Connect Lighthouse Channel Manager to Mews 

After successful testing, activate the integration in the Marketplace. 

 

The connection status shows as connected once the setup completes. 

 

Validate a test reservation 

Create a test reservation through a connected online travel agency. 

 

Success looks like: 

• The reservation appears in Mews within a few minutes 
• The room and rate match the booking
• Products appear correctly 

Check specifically: 

• Included products remain included 
• Added products appear only when intended 

Screenshot showing a test reservation in Mews. 

 

Resolving common mapping issues 

Breakfast charges appear incorrectly 

This issue occurs when breakfast maps as an add-on instead of an included product. 

Fix this by: 

• Reviewing the product pricing in Mews 
• Correcting the product mapping 

 

Screenshots showing incorrect and correct breakfast mapping. 

 

Reservations do not appear in Mews 

Check the following: 

• Integration logs in Mews Operations 
• The channel manager queue 
• The integration connection status