The Mews to Flexkeeping task sync keeps your operational tasks aligned across Mews Operations and Flexkeeping automatically and in real time. When you create a task in Mews Operations, the task appears in the correct Flexkeeping user group queue in under 60 seconds, so your housekeeping and maintenance teams see their work the moment the task is assigned. When the floor team completes the task in Flexkeeping, Mews Operations updates the task automatically, so you never enter the same task twice.

You set up the sync in the Flexkeeping web app, in the Mews Integration tab under Marketplace. The integration is off by default, so a manager or integration administrator activates the sync once for the property before the sync begins. After you activate the sync, Flexkeeping pulls in all open Mews Operations tasks for your property, and every new task flows through automatically from then on. To create and manage tasks in Mews Operations itself, go to Creating and managing tasks in Mews Operations, and to create and manage tasks in Flexkeeping, go to How to manage tasks in Flexkeeping.

 

In this article, you can learn about:

• How to set up the Mews task sync in Flexkeeping

  • Prerequisites for the Mews task sync

  • How to activate the Mews task sync in Flexkeeping

 

How to set up the Mews task sync in Flexkeeping

Setting up the Mews task sync in Flexkeeping has two parts: checking the prerequisites and activating the sync with a department mapping.

Prerequisites for the Mews task sync

You need administrator access to your property's Flexkeeping account to activate and configure the Mews integration. Mews recommends deciding in advance which Mews departments each of your teams works from, such as Housekeeping and Maintenance, so you can map each Mews department to the right Flexkeeping user groups during setup.

How to activate the Mews task sync in Flexkeeping

1. In the Flexkeeping web app, go to the main menu > Marketplace.

2. In the Mews integration, click Manage.

3. Under your Property name, click Set up.

4. In the Tasks screen, click the Sync Mews tasks slider switch to activate the sync.

5. Under Department mapping, fill in the following fields for each Mews department:

   1. Flexkeeping user groups: Select one or more Flexkeeping user groups that receive the tasks from that Mews department. Click the slider switch of each user group to activate or deactivate the sync for that user group.

   2. Assignment type: Select whether Flexkeeping creates the synced task as a Task or as a Repair.

   3. Sync active: Click the slider switch to activate the sync for this Flexkeeping user group.

6. Under Tasks with no department, fill in the same fields for the tasks that have no Mews department assigned:

   1. Flexkeeping user groups: Select one or more Flexkeeping user groups that receive the tasks that have no Mews department assigned. Click the slider switch of each user group to activate or deactivate the sync for that user group.

   2. Assignment type: Select whether Flexkeeping creates the synced task as a Task or as a Repair.

   3. Sync active: Click the slider switch to activate the sync for this Flexkeeping user group.

7. Click Save changes.

Note: The integration is off by default. The sync starts only after you activate the Sync Mews tasks slider switch and save your department mapping.

 

Once you click Save changes, Flexkeeping pulls in all open Mews Operations tasks for your property automatically, and new tasks sync from that point on. When you open a specific task in Flexkeeping, you can see whether the task was created in Mews Operations or in Flexkeeping.