Properties sometimes end up in separate Mews Business Intelligence (Mews BI) workspaces, which means they do not appear together in the same dashboards and reports. As a hotel or group administrator, you merge these properties into a single Mews BI workspace so that all of your data appears in one place. You do this in Mews Operations when you notice that some of your properties are missing from your Mews BI dashboards.

 

In this article, you can learn about:

• How to merge properties split across Mews BI workspaces

  • Identifying properties in different Mews BI workspaces

  • Why properties end up in different workspaces

  • Merge properties into one Mews BI workspace

 

How to merge properties split across Mews BI workspaces

Identifying properties in different Mews BI workspaces

Each Mews BI workspace has its own workspace ID. You use this ID to check whether your properties belong to the same workspace.

1. In Mews Operations, go to Marketplace.

2. Select the Mews BI integration for the property.

3. Check the workspace ID in the integration settings.

Repeat these steps for each property. If the workspace ID is different between properties, the properties belong to different Mews BI workspaces.

Why properties end up in different workspaces

This can happen in two ways:

• Onboarding in stages: You onboard to Mews BI and select only some of your properties. When you later onboard again from one of the unselected properties and select the remaining properties, Mews BI creates a second workspace and a second Mews BI integration.

• Sunset migration: If a property already had a Mews BI workspace before the Mews Analytics sunset migration, the migration may have created a separate workspace for it in some cases.

Merge properties into one Mews BI workspace

You merge properties by adding them to the Mews BI integration that uses the workspace you want to keep.

Note: Merging workspaces does not transfer dashboards, reports, or metrics. Recreate these in the workspace you keep before you merge, or they are lost from the old workspace.

1. Recreate any custom dashboards, reports, or metrics you want to keep in the Mews BI workspace that uses the main workspace ID.

2. Delete the Mews BI integration at the property that uses the separate workspace.

3. Go to a property that uses the main workspace ID.

4. Open the Mews BI integration and add the property you removed in step 2.

5. Go back to the property where you deleted the integration in step 2, and add the Mews BI integration again. Mews BI automatically connects the integration to the main workspace ID.

 

The property now shares the same Mews BI workspace as your other properties, and its data appears in the same dashboards and reports. This means you can see all of your properties together in one place without maintaining separate workspaces.