Mews BI

Product Documentation

Mews BI (Business Intelligence) is the analytics and reporting product of the Mews operating system, generally available since April 2026. It provides curated dashboards, trend analysis and financial insight drawn directly from Mews Operations data, refreshing every two hours. All Mews customers have access to Mews BI with pre-built curated dashboards. Mews BI Pro extends it with an AI Executive Summary, custom dashboards and external data connectors; it is included in the Enterprise, Portfolio and Brand subscription tiers or available as a paid add-on in the Mews Marketplace. 

 

In this article you can learn about how to:

 

01 Get started

1.1 Prerequisites

Mews Operations must be live. Two configuration steps are required before metrics populate correctly:  

(1) the property admin must accept the Mews BI terms and conditions in-product;  

(2) Accounting category classifications must be mapped to the appropriate account categories. Without the classifications, ADR, RevPAR and room revenue metrics display as zero. 


1.2 How onboarding works

  1. Activation: Mews BI is enabled on the account, and the admin accepts the terms and conditions. 

  1. Configuration: Accounting category classifications are confirmed, so revenue metrics map correctly. 

  1. Historical data: Optionally, up to 5 years of prior performance data is uploaded using the in-product Excel templates; Business Intelligence > Budget, forecast and history > Download template. 

  1. Access: Users are added to the correct workspace groups; portfolio dashboards are visible to admin users assigned to the portfolio workspace. 


1.3 Indicative activation timeline

Same day to a few days from activation for standard setups. Dashboards populate from the point of correct configuration; historical metrics depend on the optional data upload. 


1.4 What the Partner needs to provide

  • Acceptance of the Mews BI terms and conditions by the property admin 

  • Correct accounting category classification in Mews Operations, for example, Accommodation classification for room revenue 

  • Historical data in the provided Excel template, if you need multi-year trends from day one 

  • Budgets and forecasts, if you need budget-versus-actual reporting 


1.5 Onboarding contact

Team responsible 

Mews onboarding team; bespoke dashboard services by the Technical Account Management team 

Support during onboarding 

Mews Help Center, help.mews.com (Mews Business Intelligence section) 


2.0 Product Capabilities

2.1 What's included in the license

Capability/ Feature 

What it does for the Partner

Status 

Curated dashboards 

15 pre-built dashboards: 

 

  • Daily summary (check-ins, check-outs, revenue, occupancy, ADR, RevPAR),  

  • Pickup (booking pace vs prior period),  

  • Occupancy,  

  • Revenue, ADR, RevPAR,  

  • Reservations,  

  • Card payments (processing fees, settlement status),  

  • Payments (method mix, outstanding balances), 

  • Bills and invoices (accounts receivable ageing), 

  • Multi-property overview,  

  • Blocked rooms tracker, Blocked rooms overview, and

  • Guest demographics.  

Generally Available (GA) 

Data refresh 

Dashboards read directly from Mews Operations; data refreshes every two hours.  

The last update timestamp is displayed at the top of each dashboard. 

GA 

Scheduled reporting 

Dashboards are scheduled for email delivery in PDF, XLSX, or CSV format.  

Scheduled emails may arrive up to two hours after the scheduled time;  

Export time-critical reports manually. 

GA 

Budgets, forecasts and history 

Budget and forecast upload plus historical data upload of up to 5 years, via in-product Excel templates, enabling multi-year trends and budget-versus-actual views. 

GA 

Multi-property rollup 

Portfolio dashboards consolidating performance across an estate, visible to admin users in the portfolio workspace. 

GA 

Saved views 

Save a set of dashboard filters as a named view for quick switching between reporting perspectives. For example, Group > Spain > Last 30 days. 

GA 

AI Executive Summary (with BI Pro) 

AI-generated summary across all dashboard data, displayed on the Business Intelligence overview screen. 

GA – BI Pro 

Custom dashboards (with BI Pro) 

Custom visualizations built on the Mews data model, subject to data-model constraints. Not all metric and attribute combinations are supported. 

GA – BI Pro 

External data connectors (with BI Pro) 

Connectors to selected external sources, such as Google Ads. 

GA – BI Pro 


2.2 Available as add-ons

Mews BI Pro adds AI Executive Summary, custom dashboards and external data connectors. It is included in Enterprise, Portfolio and Brand subscription tiers or available as a paid add-on in the Mews Marketplace.  

A bespoke dashboard build service, with 2 tabs, 4 visualizations per tab, fixed fee, is offered by the Technical Account Management team as a paid professional service.  

How to purchase: Contact your account manager. 


2.3 Marketplace integrations

Mews BI connects to property data natively. Properties combining Mews data with external systems can export via the Mews Connector API into an external BI platform.  

03 User Interface

3.1 Interface overview

Accessed from within Mews Operations, via main menu > Business Intelligence, in the browser. Dashboards are interactive with filtering, drill-down, and export.  

The Business Intelligence Pro overview screen includes an AI Executive Summary and access to curated and custom dashboards. 


3.2 Key Partner workflows

  1. Review daily performance dashboards: occupancy, ADR, RevPAR and pace 

  1. Compare actuals against uploaded budgets and forecasts 

  1. Schedule recurring PDF reports to stakeholders 

  1. Consolidate portfolio performance across properties, for multi-property accounts 

  1. Build or commission custom dashboards, with BI Pro 


3.3 Access methods

Web app 

Yes. Within Mews at app.mews.com, via the main menu > Business Intelligence 

Mobile 

Via the responsive web application 

Embedded in Mews OS 

Yes 

API access 

No dedicated BI API;  

Underlying data via the Mews Connector API. See Section 06 


3.4 Accessibility

WCAG 2.1 AA is the Mews default standard.  


04 Deployment & Updates

4.1 Deployment model

Deployment type 

Mews-managed cloud.  

Dashboard rendering, processing and scheduling run on a third-party analytics infrastructure platform, GoodData, operated under Mews's sub-processor arrangements. See Section 08. 

Deployment regions 

See the Mews Deployment Regions in the Platform Documentation. 

Environment types 

Production and Demo/ sandbox.  

Demo environment requires the BI connector to be active in the demo Marketplace.  

Note: GoodData infrastructure incidents can cause dashboards to load slowly or show zeros; check status.mews.com if issues are widespread. 


4.2 How updates are delivered

Continuous deployment by Mews; dashboard and model improvements roll out centrally with no Partner action. 


4.3 Update cadence

Feature releases: continuous.  

Security patches: as required, applied by Mews without advance notice. 


4.4 Does the Partner need to do anything after an update?

No Partner action is required for standard updates.  

All changes are applied automatically by Mews. 


05 Release Notes

5.1 Current version

Current version 

Continuous delivery. Mews BI does not carry Partner-facing version numbers 

Release date 

Rolling. Latest release notes at releases.mews.com (Release notes) 

Type 

Continuous. Feature, minor improvements and security releases 


06 API & Integrations

6.1 Mews Open API

API available? 

No. Dedicated Partner-facing BI API 

API type 

Underlying property data is available via the Mews Connector API for export into external analytics platforms 

Documentation 

Authentication 

Per the Connector API 

Rate limits 

Per the Connector API 


6.2 Standard integrations

BI Pro external connectors cover selected sources such as Google Ads.  

For accounting exports and owner statements, certified accounting integrations are available via the Marketplace: https://www.mews.com/en/hospitality-software-marketplace. 


6.3 Third-party integrations

Integrations with third-party products and services are provided and operated by the relevant third party.  

Mews does not warrant the availability, performance or continuity of any third-party integration, and third-party integrations are not covered by the Mews SLA. 


07 Related Documents

7.1 Training, specific guidance & additional resources

Mews University learning path for Mews Business Intelligence and the Mews Help Center at help.mews.com (Mews Business Intelligence section). 

08 Sub-processors

As contained at: https://www.mews.com/en/legal/mews-sub-processors

 

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