Mews Terminal A3 FAQs in Mews Payments

Mews PaymentsPayment Options

Mews Terminal A3 is a guided check in and payment terminal that you use at your reception desk to manage guest interactions and process secure payments in Mews Operations. The FAQs are for properties that use Mews Payments and have a Mews Terminal A3. You need these answers when you set up the terminal, when a payment or the network connection does not work, or when you want to know how card data is protected. You change the network and diagnostics settings in the Settings menu on the terminal itself, and you see payments and tokenized cards in the Payments tab of the Customer management screen in Mews Operations. Mews Terminal A3 is a protected device, so you can only use pre-approved applications, and only payments made in Mews Operations can be tokenized. With Mews Terminal A3, cards your guests present in person are tokenized, so you can charge later expenses to the same card without asking the guest for the card again.

 

In this article you can learn about:

 

What payment methods does Mews Terminal A3 support?

Mews Terminal A3 supports major card schemes and digital wallet payments. Supported payment methods include:

  • Visa

  • Mastercard

  • American Express

  • Maestro where applicable

  • JCD

  • Diners

  • China Union Pay

  • Digital wallet payments, for example, Apple Pay, Google Pay.

Note: Availability of specific card brands depends on your location.

What features does Mews Terminal A3 have?

Mews Terminal A3 has the following functionalities:

  • Secure card-present payments

  • Contactless payments

  • Payment preauthorization

  • Authorization updates in increments

  • Unified payment processing and payout collection

  • Automatic cellular failover when internet connection fails

  • 8.8-inch touch screen for guided guest interactions

  • 5-megapixel front facing camera

  • Direct integration with Mews Operations

  • Countertop stand for secure placement at your reception desk

Note: Mews Terminal A3 does not store or retrieve card details without payment preauthorization or charging the payment card.

What countries can I use Mews Terminal A3 in?

You can use Mews Terminal A3 in countries where Mews Payments and Adyen in-person payments are supported.

Contact your Customer Success Manager to confirm availability in your country.

How does Mews Terminal A3 connect to my network?

Mews Terminal A3 connects to your network using:

  • Wi-Fi

  • Ethernet local area network

  • Integrated cellular connection for failover

You can learn more about connecting Mews Terminal A3 in the How to set up your Mews Terminal A3 help article.

How do I connect Mews Terminal A3 to Mews Operations?

You can learn how to connect Mews Terminal A3 to Mews Operations in the How to set up your Mews Terminal A3 help article.

How do receipts work on Mews Terminal A3?

Mews Terminal A3 does not print paper receipts by default. After a successful payment, you can send the receipt digitally with the procedure in the help article How to send an issued bill or invoice by email in Mews Operations.

Alternatively, you can print a receipt. To print a receipt from the customer profile:

  1. In Mews Operations, use the search bar to find the customer profile.

  2. Click the Payments tab.

  3. Click the payment. This displays the Transaction details screen.

  4. Click the Print icon, shown as a printer, to print a receipt.

Can I install other applications on Mews Terminal A3?

You cannot install other applications on Mews Terminal A3, because Mews Terminal A3 is a protected device. You can only use pre-approved applications.

How does omnichannel tokenization work on Mews Terminal A3?

Note: Tokenization does not function with Mews POS payments. Only payments made in Mews Operations can be tokenized.

Omnichannel tokenization on Mews Terminal A3 means that Mews replaces the card details of a card presented in person with a secure token that you can reuse for later payments, both in person and online. When the guest taps the card on the device, Mews saves the card on the guest profile. Mews then tokenizes the card and displays the Tokenized label next to the card details in the Payments tab of the Customer management screen in Mews Operations. You can learn more about checking your card protection and tokenization fees in the Review your Mews Payments help article.

How does a tokenized card work for later payments under 3DS and PSD2 regulations in the EEA?

A tokenized card on Mews Terminal A3 can pay for later expenses without the guest presenting the card again, within the rules of 3-D Secure, or 3DS, and the second Payment Services Directive, or PSD2, in the European Economic Area, or EEA. 3DS is the authentication step that checks that the cardholder approves a card payment. PSD2 is the European Union regulation that requires this strong authentication for most online card payments. Payments with a tokenized card follow these steps:

  1. The guest taps the card.

  2. Mews Terminal A3 asks for a personal identification number, or PIN, if the payment is eligible for 3DS, for example, a high-value payment. Note: Low-value payments generally do not need a PIN entry if the amount is below EUR 50. The limit depends on the card issuer.

  3. The guest adds the PIN and the payment is successful.

  4. If the guest permits the property to use the stored card to pay for other expenses at the hotel:

    • The system marks subsequent transactions as Mail Order or Telephone Order, or MOTO, transactions, which are 3DS exempted. MOTO transactions are payments where the cardholder is not present, and a 3DS exemption means the guest does not need to verify the payment through the 3DS email flow.

    • The card issuer decides whether to accept the exemption. If the issuer declines the payment because it needs authentication, the guest needs to go through the 3DS email flow and verify the payment before the property can charge the amount.

You can learn more about strong customer authentication in the Fin draft PSD2 and 3DS FAQs in Mews Payments.

What do PCI compliance and E2EE mean for properties?

Mews Terminal A3 is Payment Card Industry, or PCI, certified, which means the terminal meets the card industry's security standard for payment devices. The terminal encrypts card data when the customer presents the card to the device. The terminal uses end-to-end encryption, or E2EE, to ensure Mews and no one else sees unencrypted card data. E2EE means the card data stays encrypted from the terminal until it reaches the payment processor.

How do I check connectivity on Mews Terminal A3?

You check the connectivity of Mews Terminal A3 in the Network settings on the terminal. To check connectivity:

  1. On Mews Terminal A3, tap Settings.

  2. Tap Network.

  3. Confirm that the terminal shows network connection and internet access.

  4. Confirm that the terminal has a valid Internet Protocol, or IP, address assigned.

This checks the connectivity on Mews Terminal A3.

What do I do if I have networking issues with Mews Terminal A3?

If you have networking issues with Mews Terminal A3, the solution depends on the issue.

If payments on Mews Terminal A3 are slow when the terminal is connected to Wi-Fi:

  1. Move the terminal closer to the router.

  2. Reset the router.

  3. Check that the Wi-Fi signal is stable.

If Mews Terminal A3 does not accept contactless payments:

  1. Use the original power adapter.

  2. On Mews Terminal A3, tap Settings.

  3. Tap Diagnostics.

  4. Tap Hardware to check for hardware issues.

If the issue continues, contact Support and provide:

  • Merchant account details

  • Payment service provider reference if applicable

  • Terminal serial number

How do I return Mews Terminal A3?

If you want to return your Mews Terminal A3, contact your Mews Customer Success Manager.

Can I add my property logo to Mews Terminal A3?

You can add your property logo to Mews Terminal A3. To add your logo, contact Mews with your logo file by submitting a support ticket through the Mews Digital Assistant. Mews updates the logo for you. You can view your terminal logo specifications for the Mews Terminal A3, Adyen model SFO1, on the Adyen documentation page Update terminal logo.

You can learn more about setting up and connecting Mews Terminal A3 in the article How to set up your Mews Terminal A3.

 

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