Mews Terminal S2 FAQs

Mews POS

In this article, you can find answers to the following questions:

 

What payment methods does Mews Terminal S2 support?

The Mews Terminal S2 supports the following payment methods:

  • US:
    • Visa
    • Mastercard
    • Amex
    • Discover
    • Digital wallet payments, for example, Apple Pay
  • EU + UK:
    • Visa
    • Mastercard
    • Amex
    • Maestro
    • Digital wallet payments, for example, Apple Pay
    • VPAY, supported through Visa
    • Girocard, supported through the Visa network
    • Dankort, co-branded cards over the Visa or Mastercard network
  • Australia
    • Visa
    • Mastercard
    • Amex
    • Digital wallet payments, for example, Apple Pay
  • New Zealand
    • Visa
    • Mastercard
    • Amex
    • Digital wallet payments, for example, Apple Pay
  • Canada
    • Visa
    • Mastercard
    • Interac
    • Digital wallet payments, for example, Apple Pay

Note: Mews currently only supports Interac  and eftpos for online payments through co-branded cards.

 

What features does the Mews Terminal S2 have?

 This Mews terminal delivers the following functionalities:

  • Full feature set of the Mews POS Android App.
  • Charging the payment card.
  • Creating the payment preauthorization.
  • Updating authorization in increments, for example, from 20 to £50.
  • Real time updates to the IC++ fees. Note: Learn more about IC fees here. 
  • Unified payment processing and payout collection.
  • Secure payments with lower fees. Card-present or face-to-face transactions have lower interchange fees than online transactions. Note: Learn more about the current interchange fees for Visa and Mastercard.
  • Easy ordering though Mews platform.

Note: Mews Terminal S2 cannot store or retrieve card details without payment preauthorization or charging the payment card.

What countries can I use Mews Terminal S2 in?

You can use Mews Terminal S2 with Mews POS in the following countries:

  • France
  • UK
  • Ireland
  • Belgium
  • Netherlands
  • Luxembourg
  • Germany
  • Austria
  • Switzerland
  • Spain
  • Sweden
  • Italy
  • Denmark
  • Finland
  • Czech Republic
  • New Zealand
  • Malaysia
  • Australia
  • Japan

How does the Mews Terminal S2 connect to my network?

The Mews Terminal connects to your network using Wi-Fi.

 

Note:

  • The system requires you to only use secure Wi-Fi connections for all internet-enabled payment devices.
  • It is important you connect your Mews Terminal to password-protected Wi-Fi networks that leverage either WPA-Personal or WPA2-Personal encryption.
  • If you connect your Mews Terminal 2.0 device to a public Wi-Fi network, the payment provider disconnects you, preventing you from processing payments.

 

How do I connect Mews Terminal S2 to Mews POS?

You can use Mews Terminal S2 with Mews POS to minimize staff workload and offer a seamless payment experience for your customers.  

 

To use Mews Terminal S2 with Mews POS, contact your Customer Success Manager to activate Mews Payments on your account.

 

Before connecting your Mews Terminal S2 to Mews POS, you must connect it to the Mews Terminal integration in Mews Operations.

 

You can learn more about how to set up your Mews Terminal S2 here.

 

Can I use another POS device – like a tablet or computer – and use the S2 to take payments?

Yes, you can use Mews Terminal S2 as a standard network payment terminal. Mews Terminal S2 is discoverable when sending payment requests from both Mews POS and Mews Operations.

 

Can I accept tips on Mews Terminal S2?

Yes, for Mews POS transactions only, tips are not supported for Mews Operations. You can learn more about how to enable tipping on your Mews Terminal here.

 

Is it possible to charge orders to a room with the Mews Terminal S2?

Yes, you can learn more about how to charge orders to a guest room here.

 

How do receipts work on Mews Terminal S2?

Mews Terminal S2 does not print paper receipts. Whenever the customer's payment is successful, you have the option to send the receipt by email or SMS.

 

How do I update the Mews POS app on Mews Terminal S2?

The Mews POS app automatically updates whenever an update is available. If an update is available, the terminal automatically downloads and installs the update. This ensures your terminal is always running the latest version of Mews POS.

 

Note: You learn more about how to view the version number of the Mews POS app here.

 

How can I access the Mews Terminal settings when using Mews POS?

After you configure the Mews Terminal S2 and use Mews POS for the first time, the method you use to access the Mews Terminal settings changes.

 

To access the Mews Terminal settings from the Mews POS Android app:

  1. Tap  A white background with black dotsDescription automatically generated  and tap Settings.
  2. Under Mews Terminal S2, tap Device settings.

 

This opens the device settings menu for Mews Terminal S2.

 

Why can’t I update Mews Terminal S2?

If your terminal does not update, it might have connectivity issues. To check terminal connectivity:

  1. Tap Settings.
  2. Select Diagnostics. The terminal displays a list of troubleshooting tests. Check connectivity and ensure it says "Passed."

 

Can I install other Android applications on Mews Terminal S2?

No, the Mews Terminal S2 is a protected device, meaning it can only run pre-approved applications. It is not possible to install other applications on the terminal.

 

How does omnichannel tokenization work?

Note: Tokenization does not function with Mews POS payments. Only payment made in Mews Operations can be tokenized.

 

Whenever the guest taps the card on the device, Mews saves the card on the guest profile.

  1. Mews then tokenizes the card and displays theA close up of a logoDescription automatically generated  label next to the card details in the Payments tab of the Customer management screen. You can learn more about checking your card protection and tokenization fees here.

 

Note: When a customer pays using Apple Pay, Google Pay or any wallet payment methods, the system saves this payment on the guest profile but it is not reusable and tokenized.  

 

How does the tokenized card work for  subsequent payments, considering 3DS and PSD2 regulations in the EEA?

Payments with a tokenized card follow these steps:

  1. The guest taps the card.
  2. Mews Terminal asks for a PIN if the payment is eligible for the 3DS. For example, a high-value payment. Note: Low-value payments generally do not need a PIN entry if the amount is below EUR 50. This amount depends on the issuer.
  3. The guest adds the PIN and the payment is successful.
  4. If the guest permits the property to use the stored card to pay for other expenses at the hotel:
  • The system marks subsequent transactions as MOTO (Mail Order/ Telephone Order), which are 3DS exempted. The guest does not need to verify the payment using an email flow.
  •  If the issue does not accept an exemption and they decline payment for need of authentication:
    • the guest then needs to go through the 3DS email flow, and
    • verify the payment for the property to charge the amount.

 

What do PCI compliance and E2EE mean for properties?

The Mews Terminal S2 encrypts card data when the customer presents the card to the device. The terminal uses end-to-end encryption to ensure Mews never sees unencrypted card data. According to PCI auditors E2EE is a robust solution that properties can use to reduce the risk and applicability of PCI DSS controls.

 

How do I check the connectivity for Mews Terminal S2?

To check connectivity:

  1. Tap Settings.
  2. Select Wi-Fi settings. The terminal displays all available Wi-Fi networks.
  3. Tap on the connected network name to see more details about the connection.
  4. Ensure that the terminal has:
    • both network connection and internet access,
    • good signal strength,
    • an IP address assigned, and
    • the subnet matching the one that Mews connects.

Note:

  • The system requires you to only use secure Wi-Fi connections for all internet-enabled payment devices.
  • It is important you connect your Mews Terminal S2 to password-protected Wi-Fi networks that leverage either WPA-Personal or WPA2-Personal encryption.
  • If you connect your Mews Terminal S2 device to a public Wi-Fi network, the payment provider disconnects you, preventing you from processing payments.

 

 

I have router networking issues, what do I do?

When using a router, refer to your router's manual and reconfigure the networking setup.

 

How long does the Mews Terminal S2 battery last?  

The Mews Terminal S2 has energy-saving functionalities to save battery life when not in use. With a full charge, Mews expects the terminal to last approximately 15 hours of active usage. Mews always suggests using a charging dock so the terminal does not switch off when you need to take a payment.

 

You can learn more about Mews Terminal S2 here.

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