Multicurrency by Mews Payments - Payments FAQ:

Mews Payments

Multicurrency by Mews Payments enables transparent currency conversion for eligible card payments processed through Mews Payments across your property: online, at the front desk, and in your outlets.

 

Multicurrency applies to payments taken via Booking Engine, Payment Requests, Mews Terminals in Mews Operations, Mews POS for in-person payments, and Mews Kiosk.

 

Mews enables Multicurrency by default for eligible properties. With Multicurrency, guests can view the cost of the room or service in their preferred currency. They can then pay for these rooms or services using their currency with transparent fees. In addition, your property claims a portion of the transaction fee as revenue which creates an additional revenue stream. 

 

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Note
  • Multicurrency is compatible with Mews Terminal S1 and S2 for payments taken in Mews Operations, Mews POS (in-person payments), and Mews Kiosk.
  • Multicurrency is not compatible with POS Digital Ordering payments.
  • Multicurrency is not compatible with Mews Terminals in North America at this time.

 

In this article, you can find answers to the following frequently asked questions:

     

    Online Payments 

    Is Multicurrency available for payment requests from the billing screen?

    Not at this time.

     

    Why did the amount for a transaction change between viewing the checkout screen and paying?

    The system requests the currency conversion quote from Stripe when the system opens the checkout screen initially and requests a further update when it processes the payment after the guest clicks pay. In some instances there can be fluctuations in the quote Stripe sends between these two periods. The system informs guests that an update may occur during payment processing. The Terms & Conditions also contain this detail.

     

    Payment Terminals

    Note: Multicurrency for Payment terminals is not available in North America at this time

     

    Is Multicurrency available for all Mews terminals?

    Multicurrency is available on Mews Terminal S1 and S2 in supported regions.

     

    Multicurrency applies to payments taken via:

    • Mews Operations, for example, front desk payments
    • Mews POS, for example, in-person payments
    • Mews Kiosk

     

    Multicurrency is not available on unsupported terminal models or in North America at this time.

     

    Can I switch to Mews Terminal S1 or S2 to use Multicurrency if my current terminals do not support it?

    Yes. To use Multicurrency for in-person payments in Mews Operations or Mews POS, your property must use Mews Terminal S1 or S2 in a supported region.

     

    If your current terminals do not support Multicurrency, contact your Mews Customer Success Manager to request upgrading to a compatible terminal.

     

     

    Is Multicurrency available in Mews POS?

    Yes. Multicurrency is available for in-person payments taken in Mews POS when using Mews Terminal S1 or S2 in a supported region.

     

    When the guest uses an eligible card, they can choose to pay in:

    • Their home currency, with a clearly displayed markup fee, or
    • The property currency, with no Multicurrency fee.

     

    The system requires no additional configuration in Mews POS. Mews Operations manages Multicurrency settings and applies them across supported payment flows.

     

    Note: Multicurrency does not apply to POS Digital Ordering payments.

     

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