Multicurrency by Mews Payments enables transparent currency conversion for eligible card payments processed through Mews Payments across your property: online, at the front desk, and in your outlets.

Multicurrency applies to payments taken via Booking Engine, Payment Requests, Mews Terminals in Mews Operations, Mews POS for in-person payments, and Mews Kiosk.

Mews enables Multicurrency by default for eligible properties. With Multicurrency, guests can view the cost of the room or service in their preferred currency. They can then pay for these rooms or services using their currency with transparent fees. In addition, your property claims a portion of the transaction fee as revenue which creates an additional revenue stream.

In this article, you can find answers to the following frequently asked questions:

• Online Payments
  • Is Multicurrency available for payment requests from the billing screen?
  • Why did the amount for a transaction change between viewing the checkout screen and paying?
• Payment Terminals
  • Is Multicurrency available for all Mews terminals?
  • Can I switch to Mews Terminal S1 or S2 to use Multicurrency if my current terminals do not support it?
  • Is Multicurrency available in Mews POS?
• Currency coverage
  • Which currencies can I charge guests in for online payments?
  • Does my property's location affect which card networks I can accept for online payments?
  • Is dynamic currency conversion available at terminals in my country?
  • Which card networks support DCC at terminals?
  • Which currencies can guests pay in at the terminal?

Online Payments

Is Multicurrency available for payment requests from the billing screen?

Not at this time.

Why did the amount for a transaction change between viewing the checkout screen and paying?

The system requests the currency conversion quote from Stripe when the system opens the checkout screen initially and requests a further update when it processes the payment after the guest clicks pay. In some instances there can be fluctuations in the quote Stripe sends between these two periods. The system informs guests that an update may occur during payment processing. The Terms & Conditions also contain this detail.

Payment Terminals

Is Multicurrency available for all Mews terminals?

Mews Terminal S1 and S2 support Multicurrency in supported regions.

Multicurrency applies to payments taken via:

• Mews Operations, for example, front desk payments
• Mews POS, for example, in-person payments
• Mews Kiosk

Multicurrency does not work on unsupported terminal models. Multicurrency for Payment terminals will be available in the United States and Canada later this year.

Can I switch to Mews Terminal S1 or S2 to use Multicurrency if my current terminals do not support it?

Yes. To use Multicurrency for in-person payments in Mews Operations or Mews POS, your property must use Mews Terminal S1 or S2 in a supported region.

If your current terminals do not support Multicurrency, contact your Mews Customer Success Manager to request upgrading to a compatible terminal.

Is Multicurrency available in Mews POS?

Mews POS supports Multicurrency for in-person payments when your property uses Mews Terminal S1 or S2 in a supported region.

When the guest uses an eligible card, they can choose to pay in:

• Their home currency, with a clearly displayed markup fee, or
• The property currency, with no Multicurrency fee.

The system requires no additional configuration in Mews POS. Mews Operations manages Multicurrency settings and applies them across supported payment flows.

Currency coverage

Which currencies can I charge guests in for online payments?

Mews Payments supports 71 currencies for online payments on Visa and Mastercard. UnionPay supports 61 of these currencies. Coverage for JCB, American Express, and Discover varies by card network and the region of your Mews Payments account.

You can view the full list of supported currencies in Multicurrency by Mews Payments: Coverage - online payments 

Does my property's location affect which card networks I can accept for online payments?

Yes. Visa, Mastercard, and UnionPay have the same currency coverage in every region. For JCB, American Express, and Discover, coverage depends on the region of your Mews Payments account.

Network	Europe and the UK	United States	Canada
JCB	51 currencies	51 currencies	CAD and USD only
American Express	43 currencies	USD only	CAD and USD only
Discover	60 currencies	50 currencies	CAD and USD only

You can view the full currency lists for each network in Multicurrency by Mews Payments: Coverage - online payments 

Is dynamic currency conversion available at terminals in my country?

Properties in 37 countries can use DCC. You can view the full list of supported countries in Multicurrency by Mews Payments: Coverage - terminal payments 

Which card networks support DCC at terminals?

Visa, Mastercard, Maestro, and VPay support DCC. When a guest pays with a card from another network, such as American Express, UnionPay, or JCB, the terminal charges the payment in your property's currency and offers no conversion.

Which currencies can guests pay in at the terminal?

DCC supports 56 currencies. You can enable a custom subset of these currencies for your property. You can view the full list in Multicurrency by Mews Payments: Coverage - terminal payments 

With Multicurrency configured, your property accepts payments from international guests in their preferred currency and earns additional revenue from the conversion markup.