How to process invoice payments from a guest or company profile

In Mews Operations, in addition to paying invoices via the City ledger, you can process payments for invoices at any time from a guest or company profile. You can take payment by charging a new or saved card, using a Mews terminal or adding an external payment. Take payments for one or multiple invoices at a time, with support for partial invoice payments and refunds for overpayment. You can pay invoices, view invoice details and monitor payment statuses directly from the dashboard of a guest or company profile.

To process an invoice payment from a guest or company profile:

1. In Mews Operations, use the main search bar to find the customer or company profile you want.
2. In the profile, click the Dashboard tab.
3. In the Billing insights section, under Unpaid invoices, click Manage.
4. In the new screen, check the box next to the invoice you want to process, then click Process invoice payment.
5. From the Process payment side-window, fill in the following details:
   • Link payment to invoice: Click to select the invoice or invoices to pay. By default, the system selects the oldest unpaid invoice to pay. Note: You can only add invoices belonging to this owner. If you want to pay for invoices from multiple owners at once, you can do so from the City ledger.
   • Payment card: Click to select a saved card or click New payment card to add a new one.
   • Amount: Enter payment amount to pay for the selected invoice or invoices. By default, the system pre-fills this with the sum of the selected invoices. Note: Invoices total is the sum of the selected invoices. If you add more invoices to the payment, Mews automatically updates the Invoice total.
   • Currency: Click to select a payment currency from the dropdown menu.
   • Notes: Enter important additional information for internal reference.
6. Click Submit to process payment for the selected invoices.

This processes invoice payments from a guest or company profile.