Upgrading from the Essentials to the Advanced pricing plan in Mews allows you to access additional features that enhance the guest experience, streamline operations, and improve revenue opportunities. As a hospitality professional, you upgrade when you need more automation, customization, and convenience for your staff and guests.

In this article you can learn about:

• Benefits of upgrading to the Advanced pricing plan
  • Advanced Guest Experience
• How to upgrade from Essentials to the Advanced pricing plan
• Next steps after upgrading to the Advanced pricing plan

Benefits of upgrading to the Advanced pricing plan

When you upgrade to the Advanced plan, you have access to all features available in the Essentials plan and gain access to the Advanced Guest Experience module. The Advanced Guest Experience is a module that unlocks a more customizable guest journey and additional guest-facing capabilities beyond the PMS foundation.

 

Advanced Guest Experience

The Advanced Guest Experience is a product module that unlocks a more customizable guest journey and additional guest-facing capabilities beyond the PMS foundation.

• AI Smart Tips
  • Use an AI-generated summary to view any guest’s preferences, past and upcoming stays and special requests
• Custom domain email communications
  • Use your custom domain to send emails
• Mews Booking Engine
  • Guests can book directly from your property website without being redirected
  • Link to availability blocks
  • Set up stay products and rates
• Check in form
  • Customize the fields you require guests to complete during online and kiosk check ins.
• Policy exceptions
  • Create, modify or delete policy exceptions to override your default cancellation or payment policies for a set time period.
• Text message check in reminders
  • Send automated text message to guests who have not completed their online check-in yet. Note: The system limits the reminders to 0.50 cents per room per month.
• Guest Portal messaging
  • Guests can contact reception staff at any point by messaging them in the Guest Portal
• Digital Key
  • If your property has compatible door locks, guests can use the digital key to unlock their rooms.

How to upgrade from Essentials to Advanced pricing plan

To upgrade your pricing plan, contact your Customer Success Manager.

Next steps after upgrading to the Advanced pricing plan

After you upgrade, make sure you follow the steps below to set up your new features correctly:

1. Set up your customizable booking engine integrated on your website.
2. Set up automated text message check in reminders to enhance guest engagement.
3. Ensure your digital key system is compatible if you plan to offer mobile key access.
4. Customize the data you collect with modifiable check in forms.