The Booking.com channel manager integration provides global distribution of your properties' rates and availability, direct from Mews Operations. You can set up this integration in Mews Operations and update rates, availability, and restrictions in Booking.com, to receive reservations in Mews Operations. This channel manager is a two-way connection, meaning that Mews Operations manages availability, rates, and restrictions, while Booking.com pushes reservations into Mews Operations. 

Booking.com has a direct, two-way integration with Mews. It is free to use, regardless of your subscription tier. The Booking.com direct integration:

• Pushes reservations to Mews Operations.
• Pulls rates, restrictions, and availability from Mews and updates them in Booking.com.
• Allows you to connect multiple Booking.com accounts to Mews. You have to just create a new Booking.com integration for each account.
• Does not have a scheduled downtime.
• Is twice as fast as regular channel manager connections.
• Automatically reports invalid cards to Booking.com.

• It may take 24 hours to activate the integration after receiving your activation request.    
• After you connect to the direct Booking.com integration, you won't be able to modify rates, availability, or restrictions in the Booking.com extranet. You need to update them straight from Mews Operations.
• If you're already live with Mews, Mews does not configure the entire channel manager integrations for you. If you have any problems fixing the mapping errors within Mews, contact the Mews support team to help you troubleshoot.

1. Create a company profile for Booking.com, if you have not created one for Booking.com.
2. Pick Booking.com from the dropdown menu, as you can see in the screenshot below. This connects all existing Booking.com reservations to the direct Booking.com integration. Note: To download all future reservations make sure to enable the connection for the first time, as explained in step 8 below. 

• Step 1: Find your Booking.com Property ID  
• Step 2: Connect the Booking.com integration
• Step 3: Connect your Booking.com account with Mews Operations
• Step 4: Pull mapping from Booking.com
• Step 5: Configure channel manager mapping
• Step 6: Package products
  
  • Check whether the system includes products in Booking.com
  • Update products in Mews Operations 
  • Map Products
  • Optional products and Booking.com value adds
• Step 7: Test the integration
• Step 8: Enable the integration

Step 1: Find your Booking.com Property ID

1. Log in to your Booking.com account.
2. Click on your property name in the top right corner
3. Make a note of your Property ID. You use this ID later in the integration configuration.

Step 2: Connect the Booking.com integration

1. To connect the Booking.com integration from the Mews Marketplace, complete step 1 in the article here. After successful connection, the My subscriptions screen displays.
2. Locate the Booking.com integration, then click Edit to go to the settings.

   Note: Enable the integration only after you configure everything and complete the testing with the channel manager in step 7.

    

3. Under Channel manager code, enter your Booking.com Property ID obtained in step 1.
4. Click Save.

Step 3: Connect your Booking.com account with Mews Operations

1. Log in to your Booking.com account.
2. Click your profile icon at the top right corner, then click to select Connectivity provider from the drop-down menu. Note: If you already have a channel manager connected, you need to deactivate this first.

3. Click Connect your channel manager. 
4. Under Name of channel manager, search for "Mews", then click to select it from the drop-down.
5. Click Next, review the agreement details, then click Accept. Note: You receive a message in your Booking.com inbox once Mews Operations confirms successful connection.
6. Click Inbox > Booking.com Messages to view the confirmation message.
7. Open the message, then click to follow the link.
8. Complete the requested steps to set up the connection.

Note: For new connection requests, properties can grant or revoke extranet access to Connectivity providers via an API. You need to check the Extranet access box during connection requests.

Step 4: Pull mapping from Booking.com

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the Booking.com integration and click on Edit to go to the settings page.
3. Under Enabled operations, select Download mappings.
4. Click Save.
5. From the menu on the left, click Manual actions.
6. Under Pull mapping, click Download.

Step 6: Package products

Package products to ensure the system adds them to your channel manager reservations. Before you can package products in Booking.com, you need to adjust your products based on whether they are Included or Excluded in Booking.com.

Check whether the system includes products in Booking.com

The system automatically adds any products in your Booking.com account to all reservations sent to Mews Operations. To check which products the system packages in your Booking.com account:

1. Log in to your Booking.com account.
2. Go to Property > VAT/tax/charges.
3. The VAT/tax/charges screen displays all products, including whether they are included or excluded in reservations. Make a note of each of these statuses.  Note: You need to contact Booking.com support to change any of these.

Update products in Mews Operations

1. In Mews Operations, go to the main menu  > Settings > Services. 
2. Click on a bookable service.
3. Click on Products. Then click on the product you want to package.
4. Under Product options:

• If the system displays your product as Included in Booking.com, make sure Exclude price from offer is deselected.
• If the system displays your product as Excluded in Booking.com, make sure Exclude price from offer is selected.

5. Click Update.

Map products

• If you set your pricing to Gross in your Accounting configuration, you need to include the tax in Booking.com, as the integration always includes it in Mews. 
• If you set your pricing to Net in your Accounting configuration, you need to exclude tax in Booking.com, as the integration always excludes it in Mews.

Optional Products and Booking.com value adds

Here you can find a list of available products that Booking.com allows to create as value adds. You can reach out to their support team or your Booking.com account manager for help adding those in their extranet. Once you create those, you can continue with the steps below.
 

Map channel manager age categories (optional)

This step is optional. You should only complete this if you want reservations from the channel manager to include age category information.

To receive reservations with age categories through your channel manager and correctly allocate each guest with a respective age category, you need to map them in the channel manager age category mapping.

To map channel manager age categories, follow the steps in the article here.

Note:

• Do not check the Use age category in inventory box in the Options field.
• Age categories in the channel manager mapping affect inventory updates. Ensure you set up age categories correctly on the Booking.com side by following the steps in this article here.
  • For example, if you set pricing adjustments for children in Mews, the same adjustments apply in Booking.com when age categories are mapped correctly.

Step 7: Test the integration

To test the integration, complete step 4 in the article here.

Note:

• Mews recommends you do not enable Granular reporting when you have mapped travel agencies. Enabling Granular reporting can create errors for billing automations product rules and commission reporting.  

Step 8: Enable the integration

1. In Mews Operations, go to the main menu  > Marketplace > My subscriptions.
2. Locate the channel manager integration, then click Edit to go to the settings.
3. Select the Enabled box.
4. Under Enabled operations:
   • If you are an existing Mews customer: Check the Download future reservations box on initial connection only and then uncheck this. Note: If you are a new Mews customer and configuring the Booking.com integration for the first time you need to trigger the download manually under Manual actions to avoid overbookings and incorrect inventory in Booking.com. 
5. Click Save.