Mews sends an automated email when an event, such as a payment card failure, occurs. You don't need to enable automated emails. However, Mews doesn't send the automated email if it is disabled.

Mews sends a manual email only when someone at your property manually chooses to send it. You don't need to enable manual emails. Instead, you can choose whether you want Mews to send them by default.

If Mews sends a manual email by default, this means you pre-selected the option to send it. Mews cannot send a manual email automatically, and an employee can always deselect the option to send the email. 

In this article, you can learn about how to:

• Enable service-level automated emails
  • After check-out email
  • After check-in email
  • Online check-in email
  • Confirmation email and Booker confirmation email
  • Optional booking reminder
• Enable property-level automated emails
  • Automatic settlement failed
  • Payment failed
• Disable automated emails 
• Set default settings for manual emails  
  • Cancellation
  • Confirmation email and Booker confirmation email

Enable service-level automated emails 

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Click on a bookable service.
3. Scroll down to the Options section.
4. Locate the Visit options field. Select the relevant option to enable any of the following emails:

After check-out email

Mews automatically sends this email when a reservation is checked out.

• Select Enable automatic after check-out email.

After check-in email

Mews automatically sends this email when a reservation is checked in.

• Select Enable automatic after check-in email.

Online check-in email

Mews automatically sends this email 48 hours before check-in.

• Select Enable automatic online check-in email.

Confirmation email and Booker confirmation email

Mews automatically sends these emails when a reservation is made, or an optional reservation/ inquiry is confirmed.

• There are two versions of the confirmation email.
• When enabled, the version Mews sends depends on whether the recipient is a guest or booker.

Note: Mews automatically sends this email for channel manager and direct, i.e., reservations through the Mews booking engine. 

For channel reservations:

• Select Send confirmation email to channel reservations.

For direct, i.e., reservations through the Mews booking engine:

• Select Send confirmation email to Booking engine reservations.

Optional booking reminder email

Mews automatically sends this email 24 hours before the schedule release of an unconfirmed, optional booking.

• Select Enable automatic email reminders for optional bookings

5. Once you select your desired options, click Save.

Note: You can customize all of these emails.

Enable property-level automated emails

1. In Mews Operations, go to the main menu  > Settings > Property.
2. In the General Settings, scroll down to the Options dropdown. Select the relevant option from the dropdown to enable an email:

Automatic settlement failed

Mews sends this email automatically when automatic settlement fails due to missing, incorrect payment details or insufficient funds.

• Select Send automatic settlement failed email.

Payment failed

Mews automatically sends this email when an online Mews Payments charge fails for any reason.

• Select Send payment failed email.

3. Once you select your desired options, click Save.

Disable automated emails 

Follow the same steps as above to access the options but to disable, remove the particular email option from the field instead.

For example, remove the Enable automatic online check-in email option from the field to disable sending the Online check-in email.

Set default settings for manual emails 

1. In Mews Operations, go to the main menu  > Settings > Services.
2. Click on your bookable service.
3. Scroll down to the Options section.
4. Locate the Visit options field. Select the relevant option for the specific email:

Cancellation

Mews sends this email to guests when canceling the reservation. You can learn more about this here.

Note: 

• You can customize this email .
• Mews does not send this email automatically. When you cancel a reservation, you can choose whether or not to send the email to the guest and/ or booker.

If you want Mews to select this checkbox by default:

5. Under Visit options, select Send cancellation email by default.
6. Click Save.

Confirmation email and Booker confirmation email

Mews sends the confirmation email when a reservation is made or on confirmation of an optional reservation/ inquiry. There are two versions of the confirmation email:

• One for guests and,
• One for bookers.

Note: You can customize this email. 

Mews does not send this email automatically. When you manually create a reservation in Mews, you can choose whether or not to send the email to the guest and/ or booker.

If you want Mews to select this checkbox by default:

5. Under Visit options, select: Send confirmation email by default for reservations created in Mews Operations.
6. Click Save.