Confirm or cancel inquired reservations

Reservation ManagementMews Operations

An inquiry is unconfirmed and doesn't block space at your property. 

 

In this article, you can learn about: 

To manually confirm reservation inquiries: 

  1. In Mews Operations, open the inquiry you want to confirm.
  2. Click on the Status tab. 
  1. In the Optional section, select if you want to send a quotation email.
  2. To send an email, from the Email dropdown, choose:
    1. Customer email: To use the email address on the customer's profile.
    2. Custom email: Enter a different email address than the one on the customer's profile.
  3. Click Optional. 
  1. In the Confirmation section, select if you want to send a confirmation email.
  2. To send an email, from the Email dropdown, you can choose:
    1. Customer email: Use the email address on the customer's profile.
    2. Custom email: Enter a different email address than the one on the customer's profile.
  3. Click Confirm.

Every inquiry has a release date. You can choose to:

  • Set up an automatic release of inquired reservation at the time of release, or  
  • Manually cancel inquired reservations. 

You can set up Mews Operations to automatically cancel inquiries at the time of release. 

  1. In Mews Operations, go to the main menu Screenshot_6.png  > Settings > Services.
  2. Click on your bookable service.
  3. Scroll to the Options section.
  4. From the Visit options dropdown, select the Enable automatic cancellation for optional reservations option to enable the automatic release for optional reservations on the release date.
  5. Click Save.

Note: You can select Enable automatic email reminders for optional bookings to remind customers 24 hours before the release of their inquired reservation. 

If you don't want Mews to cancel the inquired reservations automatically, you can manually cancel them. 

  1. In Mews Operations, open the inquiry you want to cancel.
  2. Click on the Status tab.
  3. In the Cancelation section, select the reason for the cancellation and enter any relevant details.
  4. Deselect Apply cancellation fee.
  5. Choose whether or not to send a cancellation email.
  6. Click Cancel. 

 

You can learn about how to confirm or cancel optional reservations here. 

Was this article helpful?
10



Feedback