Note: it is crucial that the .har file is recorded while the issue is occurring. 

 

How to export the .har file from Google Chrome

 

Note: make sure that you are on the page and performing the system action you wish to report when capturing the .HAR file.

 

1. Open Developer tools in either of the following ways:
   • press F12, or
   • press CTRL+SHIFT+I, or
   • click on the three dots in the upper right corner of your browser > More tools > Developer tools.

2. Navigate to the Network tab on the right side of the screen. 

3. In the top left corner of the tab, there is a round button (⏺️), make sure it is red. If it is grey, click on it to turn red. Red means it is recording.

4. Check the box Preserve log.

5. Click the Clear button (🚫). This clears out any existing logs from the Network tab.

6. Refresh your app.mews.com or app.mews-demo.com page.

7. Click on the download icon in the top right corner of the panel.

8. Send the HAR file to the Mews Customer Support Team.

How to export the .har file from Microsoft Edge

 

Note: make sure that you are on the page and performing the system action you wish to report when capturing the .HAR file.

 

1. Open Developer tools in either of the following ways:
   • press F12, or
   • press CTRL+SHIFT+I, or
   • click on the three dots in the upper right corner of your browser > More tools > Developer tools.

2. Navigate to the Network tab on the right side of the screen. 

3. In the top left corner of the tab, there is a round button, make sure it is red. If it is grey, click on it once for it to turn red. Red means it is recording.

4. Check the box Preserve log.

5. Click the Clear button (🚫). This clears out any existing logs from the Network tab.

 

 

6. Refresh your app.mews.com or app.mews-demo.com page.

7. Click on the download icon in the top right corner of the panel.

8. Send the HAR file to the Mews Customer Support Team.

 

 

 

How to export the .har file from Safari (Mac)

 

Note: make sure that you are on the page and performing the system action you wish to report when capturing the .HAR file.
 

1. Look for the "Develop" menu tab at the top of the screen.
   • If you don't have the "Develop" tab, go to the Safari tab (Next to the Apple sign, at the top left) > Preferences > Advanced and check "Show Develop Menu in the menu bar". Note: The develop menu option is available only when you open another page after Safari's starting page.
2. Open the page you are experiencing issues in.
3. Open the Web Inspector: navigate to Develop > Show Web Inspector, or click Option + Command + i.

 

 

4. Refresh your app.mews.com or app.mews-demo.com page.
5. Navigate to the Network tab.
6. Refresh the page to reproduce the error.
7. Click on Export.
8. Send the HAR file to Mews Customer Support Team.