Use the Lost & Found module in Flexkeeping to record items that guests lose or that your team finds. You can log and manage items in the Flexkeeping mobile app and in the Flexkeeping dashboard. Each logged item has a record that you can open, update and archive once the item is dealt with.

 

In this article, you can learn about:

• How to log lost and found items in Flexkeeping

  • Before you start

  • Lost and found in the Flexkeeping mobile app

    • Log an item in the Flexkeeping mobile app

    • Manage logged items in the Flexkeeping mobile app

  • Lost and found in the Flexkeeping dashboard

    • Log an item in the Flexkeeping dashboard

    • Manage logged items in the Flexkeeping dashboard

 

How to log lost and found items in Flexkeeping

Before you start

• Your user group in Flexkeeping needs permission to add Lost & Found items. If you cannot see the Lost & Found module, ask your Flexkeeping administrator to check your permissions.

• Flexkeeping adds the Lost & Found categories automatically when it connects to Mews. You do not need to create them.

• To use a space as a storage place for found items, turn on Storage for its space type in the Flexkeeping dashboard under My Hotel > Space Types.

Lost and found in the Flexkeeping mobile app

Housekeepers can log items in the Flexkeeping mobile app while they clean, so the record exists before a guest asks about the item.

Log an item in the Flexkeeping mobile app

1. In Flexkeeping, go to the main menu > Lost & Found.

2. Click the green plus button.

3. Click Lost or Found.

4. Fill in the form with details such as the category, the space, a description and a photo.

5. Click Confirm to save the item.

Manage logged items in the Flexkeeping mobile app

1. In Flexkeeping, go to the main menu > Lost & Found.

2. Click the item to see its details.

3. Click the Submitted button to take further action on the item.

Lost and found in the Flexkeeping dashboard

The Lost & Found module in the Flexkeeping dashboard lists every logged item.

Log an item in the Flexkeeping dashboard

1. In Flexkeeping, go to the main menu > Lost & Found.

2. In the top right corner, click Add.

3. In the Add lost & found window, click Lost for items lost by guests, or click Found for items found by staff.

4. In the Add lost or Add found window, fill in the same fields:

   • Date: Use the date field at the top to set the date. It shows today's date by default.

   • Category: Click to select the type of item.

   • Choose space: Click to select the room or area where the item was lost or found.

   • Choose guest: Click to select the guest the item belongs to. Under Guest details, you can add the guest's Address, E-mail and Phone number.

   • Storage location: Click to select where you keep the item.

   • Add photos: Click the plus icon to add a photo of the item.

   • Description: Describe the item.

5. Click Confirm to save the item.

Note: The Choose guest list in the Flexkeeping dashboard shows only guests who are checked in or who checked out today.

Manage logged items in the Flexkeeping dashboard

1. In Flexkeeping, go to the main menu > Lost & Found.

2. Click the logged item. Its details appear in the panel on the right, including the date, category, space, storage location, guest, description and timeline.

3. In the top right corner of the details panel, click the three dots icon.

4. Click one of the options:

   • Edit

   • Sent

   • Returned

   • Archive

   • Write-off

   • Delete

   • Print

To add a comment to an item, type it in the Add comment field at the bottom of the details panel, then click Comment.

 

Once you log an item, your team has one record of every lost and found item at your property in Flexkeeping. This means you can find an item quickly when a guest asks about it and update its status as you deal with it.