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Flexkeeping offers flexible access levels tailored to every department and role within your property.
Each user is assigned to a User Group, which defines what they can view, edit, and manage inside the platform.
There are three main access levels:
Management
Middle management
Operations
Each access level is designed to match the responsibilities of different roles within your property — from strategic decision-making to daily operational tasks.
1. Management
Typical roles
Director / Assistant Director
Owner
Finance Department
IT Department
Project Owner
User group
Management
Access level description
The Management user group has full access to everything in the Flexkeeping platform.
They can:
Add and manage users, assignment codes, and add-on items
Adjust basic system settings
Access full analytics and reporting
View all data and activities within the property
While they have complete oversight of the app, they are not notified about every minor detail or update.
Permissions overview
Administration
✔ Can manage assignment codes
✔ Can manage assignment code categories
✔ Can manage add-on items
✔ Can manage users
✔ Can manage spaces, sectors, and space types
✔ Can manage credits
✔ Can manage linen change rules
Housekeeping
✔ Can allocate rooms
✔ Sees all rooms
✖ Cannot have rooms assigned
✖ Does not require extra inspection of cleanliness on departure rooms
✔ Can report cleaning flaws
✔ Can see all cleaning flaws
✔ Can add minibar/linen/amenities consumption
✖ Cleaning time not tracked
✔ Can see cleaning time reports
Assignment Management
✔ Can add and complete tasks
✔ Can see all tasks
✔ Can report and see all repairs
✔ Can complete repairs
✖ Not default responsible for tasks, repairs, or cleaning flaws
Other Modules
✔ Has access to checklists
✔ Can add/edit checklists
✔ Has access to Lost & Found and can add/edit items
✔ Has access to SOPs and can add/edit documents
2. Middle management
Typical Roles
Housekeeping Manager
Head of Maintenance
Front Office Manager
Heads of Departments
Operations Manager
User groups
Housekeeping Manager
Head of Maintenance
Front Office Manager
Heads of Departments
Access level description
Middle Management users have partial administrative rights.
They can:
Add new users, assignment codes, and add-on items
Access full analytics
Manage departmental settings and substitute for other Heads of Departments (HODs)
However, they cannot manage property spaces or modify core system configurations.
They are notified only about activities relevant to their department.
Permissions overview