The Management Operational Dashboard in Flexkeeping replaces the old key performance indicators, or KPIs, report. The Management Operational Dashboard collects current information on activities within your property for any selected day, and it is available in the Flexkeeping web app and in the Flexkeeping mobile app, so you can check your property's most important metrics at any point anywhere at the property. Flexkeeping activates the Management Operational Dashboard automatically for main management user groups; other user groups can ask the Flexkeeping support team to activate the dashboard. The Management Operational Dashboard shows you details with respect to its main metrics:

• Occupancy

• Housekeeping

• Maintenance

• Guest feedback

• Minibar

 

In this article, you can learn about:

• How to use the Management Operational Dashboard in Flexkeeping

  • How the Management Operational Dashboard works in Flexkeeping

  • What information the Management Operational Dashboard includes

    • What the Occupancy cards show

    • What the Housekeeping cards show

    • What the Maintenance cards show

    • What the Guest feedback cards show

    • What the Minibar cards show

  • How to open and use the Management Operational Dashboard in Flexkeeping

  • How to get access to the Management Operational Dashboard in Flexkeeping

 

How to use the Management Operational Dashboard in Flexkeeping

The Management Operational Dashboard in Flexkeeping gives you the latest overview of your property's occupancy, housekeeping, maintenance, guest feedback and minibar metrics for any selected day, on the web and on your mobile device.

How the Management Operational Dashboard works in Flexkeeping

The Management Operational Dashboard collects current information on activities within the property for any selected day. When you open the Management Dashboard menu, the dashboard always displays the latest overview of your property’s most important metrics.

The Management Dashboard menu is also available in the Flexkeeping mobile app, so you can check the dashboard at any point anywhere at the property.

What information the Management Operational Dashboard includes

The information included in the Management Operational Dashboard is currently segmented into five metrics: Occupancy, Housekeeping, Maintenance, Guest feedback and Minibar.

What the Occupancy cards show

The first three cards inform you about your occupancy based on the data exchanged between your property management system, or PMS, and Flexkeeping. The occupancy information is available for 8 days in advance if the integration between your PMS and Flexkeeping supports it.

You can quickly see how occupied your property is and how many arrivals and departures are expected on the selected day.

What the Housekeeping cards show

The housekeeping segment gives you an overview of the rooms in cleaning. The information on inspected rooms is up to date, and in the second card you also see how many rooms on arrivals still need to be inspected.

What the Maintenance cards show

Property maintenance is important to keep the property in its tip-top shape, so the maintenance segment shows you an overview of all open maintenance issues and how many maintenance issues were completed on the selected day. The maintenance segment also shows the ratio of maintenance issues reported by guests versus maintenance issues reported by employees.

What the Guest feedback cards show

The satisfaction of a guest is a top priority within any property, so keeping on top of reported complaints or compliments is also an important metric. To get a detailed overview of the guests, their room numbers and the complaint or compliment that has been made, tap or click the small clipboard icon in the top right corner above the guest feedback card. The overview shows complaints or compliments depending on the card you are looking at.

What the Minibar cards show

The overview of consumed minibar items gives you information on how many minibar items were recorded as consumed, on the second card, and how much value the consumed minibar items accumulated for you based on the prices you have entered in Flexkeeping, on the first card.

The minibar graph shows you the minibar items consumed today in a graphic fashion. 

How to open and use the Management Operational Dashboard in Flexkeeping

The Management Operational Dashboard is available in both the Flexkeeping web app and the Flexkeeping mobile app, in a menu called Management Dashboard.

To open the Management Operational Dashboard in the Flexkeeping web app:

1. In the Flexkeeping web app, go to the Analytics tab.

2. Click Management Dashboard. 

To open the Management Operational Dashboard in the Flexkeeping mobile app:

1. In the Flexkeeping mobile app, tap the standalone Management Dashboard menu. The Management Operational Dashboard loads the latest information for you.

If you need clarification on what you are looking at on a card, tap or click the question mark icon next to the card for a detailed explanation of the metric.

How to get access to the Management Operational Dashboard in Flexkeeping

Flexkeeping has automatically activated the Management Operational Dashboard for main management user groups. If you do not have access to the Management Operational Dashboard yet, or if you would simply like to add the dashboard, inform the Flexkeeping support team so that they can activate the dashboard for you. To learn how to contact the Flexkeeping support team, go to How to report an issue to Flexkeeping support.

The screenshot shows the Management Operational Dashboard in Flexkeeping with its metric cards. 

 

With the Management Operational Dashboard in Flexkeeping, you see the latest occupancy, housekeeping, maintenance, guest feedback and minibar metrics of your property for any selected day, on the web and on your mobile device.