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NederlandsThe Payment Report in Mews Operations overviews all payments, including refunds and chargebacks, created, canceled, or settled during a specific period. You can create reports to track and manage financial transactions within your organization. This action is essential for maintaining accurate financial records, reconciling payments, and ensuring compliance with financial policies. You can use the Payment report regularly, typically at the end of each business day or during financial reviews.
To view the Payment report,
- On the Dashboard, in the Finance section, click
or
- Go to the main menu
> Finance > Payment report.
In this article, you can learn about:
Setting the filters in the report
Set the following filters to refine the report according to your needs:
- Mode:
- Canceled: Select to include only payments canceled during the selected time period.
- Created: Select to include only payments created during the selected time period.
- Settled: Select to include only payments settled during the selected time period.
- Start: Select a start date to restrict results to a specific time period.
- End: Select an end date to restrict results to a specific time period. Note: You can click on the time to adapt to any desired time, even outside the 15-minute intervals.
- Status: Select the status of payments you want to include in the report, for example, failed or pending payments.
- Type: Select the charge types you want to include, for example, payment or refund. Note: A "chargeback reversal" is the money sent back to your account after the bank rules a dispute in your favor.
- Filter: Select the payment types you want to include, for example, cash payments or external payments.
- Options:
- 3D Secure: Select to include only payments that need customer verification.
- Non-3D Secure: Select to include only payments that didn't need customer verification.
- Credit cards: Select credit card types, for example, Visa or Mastercard to include only payments made with those card types.
- Format: Select a payment card format, for example, physical or virtual to include only payments with cards of that format.
- Employee: Select an employee to include only payments processed by that employee.
- Integration: Select a payment gateway integration to include only payments made through that gateway integration.
- Currency: Select a currency to include only payments created in that currency.
- Charge currency: Select a currency to include only payments charged in that currency.
Understanding the fields in the report
Payment volume and Gateway payment volume
This section includes two pie charts that display a breakdown of your payments.
- Payment volume: Breaks down all payments into gateway, terminal, and other. Note: "Other" includes cash, invoice, and external payments.
- Gateway payment volume: Breaks down all your online payments by:
- Physical card payments.
- Virtual card payments.
- Direct Debit payments.
Payments
This section includes all your payments, grouped by payment type.
- Customer: The customer who made the payment. Note: Click on their name to open their profile.
- Created: The date and time of payment and the employee who processed the transaction.
- Bill: The bill attached to the payment. Note: Click on the bill number to open the bill or invoice.
- Payment method: If the payment was made by card, then the report lists the last four digits of the card.
- Mews terminal: If your property took the payment via Mews Terminal, then the report displays the ID of the Mews Terminal used.
- Status: If your property took the payment via a payment gateway, you can see the payment status. Note: Hover over the status for more information.
- Identifier: The unique identification code from the payment integration.
- Payment: The amount received from the customer.
- Refund: The amount paid out to the customer if the payment was refunded.
- Value: The total payment amount after any refunds.
You can learn more about the status of payments here.
Transactions
This section includes all of your cashier transactions.
Payment requests
This section includes all of your payment requests.
- Customer: The customer you sent the payment request to.
- Expiration: The date the payment request expires.
- Created: The date and time the system made the payment request, and the employee who processed the transaction.
- State: The status of the payment request.
- Reason: The reason for sending the payment request. You choose this when you send the payment request.
- Amount: The amount the payment request is for.
Card payments export
For properties using Adyen, the Payment report export in the Card payments tab shows detailed transaction pricing data.
The Interchange and Scheme fee columns display the actual fee values for each payment. These values reflect the transaction costs at the individual payment level and appear in the export after the system processes the payment.