In this article, you find answers to common questions about using the Point of Sale (POS) integration with Mews. Understanding how the POS system integrates with Mews helps you manage transactions efficiently and resolve any issues that may arise. You address these questions during your daily operations within the Mews platform, ensuring accurate and smooth financial processes at your property.

 

In this article you can find answers to the following questions:

• Do I need to map my products?
• Can guests view complimentary items on their bill?
• Can I correct a closed bill that was sent from POS to Mews?
• Can I review Outlet bills in Mews?
• Why are Items/Products from the POS received without an Accounting category and it says "NONE"?
• Why do Items/Products in Mews have a different accounting category than in POS?
• Why do Items/Products in Mews have incorrect VAT/TAX?
• Can I send items from Mews to POS?
• Why do I have duplicated items in Mews?
• Is it possible to cancel Outlet revenue in Mews?
• Why is there a revenue discrepancy between the POS and Mews?

 

Do I need to map my products?

No, you do not need  to map products with POS integration. You can use product mapping when you have fixed products in the menu of the restaurant. If you are regularly changing menu items at the restaurant, it's more convenient to add them as custom items. When creating custom items, you only need the Service ID and do not need to  create and map products in Mews.

You can learn more about the difference between products and items here.

 

Can guests view complimentary items on their bill?

No, guests cannot view complimentary items on their bills. If you send an item with price 0 to Mews, Mews does not display it on the customer bill.

This is because Mews marks some items as inactive from the accounting point of view. These items are:

• Items in optional reservations. Until the reservation is confirmed, all its accounting items are inactive.
• Zero value items.

 

Can I correct a closed bill that was sent from POS to Mews?

No, you cannot reopen and correct an outlet bill sent from POS to Mews

If you need to make a correction to the bill, you must create a new bill with items/ products with a negative value and send it to Mews as a new bill.

For example, you have a bill in your POS for 1 beer and 2 cokes andyou nwant to remove 1 coke from the bill. You need to create a new bill in POS and send it to Mews as -1 coke.

 

Can I review outlet bills in Mews?

No, it is not possible to review outlet bills sent from POS in Mews. Mews receives outlet bills in logs and adds them to the Accounting report. You can use the revenue filter of the Accounting report and view items based on them. You can attach a POS bill number to the accounting item of the outlet bill. The system then displays it in the Mews Accounting report reference number of the POS bill.

 

Items from POS have an outlet type of “None”, why are products from POS received without an accounting category?

The happens when an integration partner sends the accounting category as "null".

When integration partners receive Mews API requests, they push items to Mews and fetch items from Mews. If the integration partner does not send an accounting category, Mews cannot display one. Mews recommend consulting the mapping in POS extranet, or contacting your POS integration partner for help.

 

 

Why do Items/Products in Mews have a different accounting category than in POS?

This happens when the accounting category in Mews is mapped incorrectly. Contact your Mews POS support and request they check the mapping of accounting categories in POS extranet.

If the mapping is correct, request the logs from integration partner support and access the Mews Digital Assistant in Mews Operations for further investigation.

Why do Items/Products in Mews have incorrect VAT/TAX?

 Mews uses hard-coded tax codes in order to assign VAT/ TAX % to an item. If the integration partner does not send the correct tax code with an item, it results in an incorrect VAT/TAX % in Mews. Check your integration settings to ensure  the correct tax rate is configured. The integration partner can request a list of tax codes from Mews using the API. You can learn more about this here.

 

Can I send items from Mews to POS?

No, it is not possible to send items from Mews to the integration partner, because the integration partner is a consumer of the Mews API.

The integration partner can push or fetch information from Mews, but this does not work the other way around.

If you have questions about the two systems working together, you can learn more about this here.

Why do I have duplicated items in Mews?

You may have discrepancy between the Mews Accounting report and the revenue report in your POS, because some of the items or bills were sent twice by the integration. In this case, contact the integration partner to request logs to confirm if an item was duplicated.

 

Is it possible to cancel outlet revenue in Mews?

No, it is not possible to cancel or modify outlet revenue in Mews. If you need to make changes to outlet revenue, send new items with negative value to Mews to balance out existing revenue.

Contact your POS partner to learn more about  sending cancellations to the outlet revenue in Mews.

 

Why is there a revenue discrepancy between the POS and Mews?

The integration partner maintains the integration between the POS and Mews. In this partnership, Mews can only receive data. Mews gives the integration partner the possibility to send information, but they must choose what information they send and how. Mews does not have access to the integration partner’s extranet and does not have control over the information that they send.
 
If you have any issues with the POS system, Mews recommends you contact the partner first and request logs from the partner if necessary.

 

You can learn more about contacting your POS integration partner here.