Mews Terminal's payment function isn't working properly

If your Mews Terminal prints out a "Failed payment" receipt, it may mean that the guest is trying to pay with a card type not accepted by your property.

Note: If a guest profile has more than 400 payments, the Mews Terminal displays a Something went wrong error. To fix this:

1. Go to the customer profile.

2. Select the Internals tab.

3. Under Classification, select Paymaster account.

This removes the limitation on the number of payments.

You can contact Mews Customer Support team for help if:

• Contactless payments aren't working
• Payments are declined
• Cards are declined