The turndown service in Flexkeeping

Turndown service is the evening service in which a housekeeper prepares a room for the night. Housekeeping managers and housekeepers use Flexkeeping to allocate rooms for turndown service, complete it and track it when their property offers turndown service to guests.

 

Hotels that offer turndown service have an additional tab labelled Turndown on the Room allocation screen in the Flexkeeping web app. The tab is available after you activate the turndown module, which is a separate part of Flexkeeping that you switch on for your property. After you activate the module, you allocate rooms for turndown service in the same way as for regular room service. Flexkeeping shows you which rooms need turndown service and the status of each room, so you can track the service from start to finish.

 

To learn about the Flexkeeping mobile app in general, go to Mobile room overview in Flexkeeping, and to learn about automated services, go to Understanding Automated Services in Flexkeeping.

 

In this article, you can learn about:

• Flexkeeping web app

  • How to allocate rooms for turndown service in Flexkeeping

  • How to complete turndown service in Flexkeeping

  • How to mark a room as Do Not Disturb for turndown in Flexkeeping

• Flexkeeping mobile app

 

Flexkeeping web app

In the Flexkeeping web app, you allocate rooms for turndown service, complete the service and mark rooms as Do Not Disturb for turndown.

How to allocate rooms for turndown service in Flexkeeping

To allocate rooms for turndown service in Flexkeeping:

1. In the Flexkeeping web app, in the side navigation menu, click Housekeeping. The Room allocation screen opens.

2. Click the Turndown tab.

3. Click to select the housekeepers on duty.

4. Click to select the rooms from the list on the right.

5. Click the Add selected rooms button.

6. Click the Confirm button to save the changes.

 

How to complete turndown service in Flexkeeping

To complete turndown service for a room in Flexkeeping:

1. In the Flexkeeping web app, in the side navigation menu, click Housekeeping. The Room allocation screen opens.

2. Click the Turndown tab.

3. Click the Uncompleted button to start the service. The status changes to In progress.

4. When the service is done, click the In Progress button.

5. Click Finish Turndown.

 

How to mark a room as Do Not Disturb for turndown in Flexkeeping

If the guest has a Do Not Disturb, or DND, sign on the door, mark the room as Do Not Disturb for turndown service in Flexkeeping. To mark the room:

1. In the Flexkeeping web app, in the side navigation menu, click Housekeeping. The Room allocation screen opens.

2. Click the Add DND (Turndown) button.

The status of the turndown service is listed as DND (Turndown).

 

Flexkeeping mobile app

You allocate and complete turndown service in the Flexkeeping web app, and you can track it in the Flexkeeping mobile app.

The Rooms view in the Flexkeeping mobile app has two tabs: Room List and Turndown. Rooms that need turndown service have a moon icon in the top right corner.

When the turndown service is completed, the moon icon appears in full colour.

You can also track the status of the turndown service in the room view of the Flexkeeping mobile app.