Why do I get a "Cannot modify closed items" error?

If you are repricing a reservation via the Pricing tab, and the error "Cannot modify closed items" pops up, it means that those nights were already closed in a bill and cannot be repriced. 

 

There are two workarounds to change the reservation price in such cases:

 

Create an extra bill with your adjustments

 

If the new price is higher, you can create a new bill with the adjustments. For example, add an Accommodation item with the price difference.

 

In this case, your guest receives two separate bills.

 

How to add, move, or remove items from open bills in Mews Operations.

 

Cancel the incorrect bill and create a new one

 

If you only want one bill, then:

 

1. Cancel the incorrect bill: How to correct a closed bill in Mews Operations
2. Create a new bill from scratch: How to create a corrected itemized bill after rebating a closed bill

 

Note: When you recreate the new bill, you don't see the information about each night anymore, only the items' names instead.