Why haven't I received my scheduled reports?

If you have scheduled reports to be sent to you directly but you haven't received them, here are some steps you can go over:

 

Check if the reports have been sent

 

1. Navigate to Main menu > Queues > Mail queue.

2. Set the time filters to the time when the report is delivered.

3. In the Subject column, when you see subjects starting with [Mews], it means it is a scheduled report.

4. Check the Gateway state and Status. If both say successful, then the report was sent. If some of them is not successful, check here what it could mean.

 

The report was sent but you haven't received it

 

If you see Successful in the email status but you haven't received it in your mailbox, check:

 

• Your Spam folder.
• The Firewall settings with your IT department.
• If the apps.mews.com domain is allowlisted.

The report was not sent

 

If you can't find any sent email in your mail queue, follow these steps:

 

1. Navigate to Main menu > Exports > Schedules.

2. Find the schedule you didn't receive and check the following settings:

   • the schedule is enabled.

   • the frequency and time of the report are correct.

   • there is an export target selected.

3. Check if the email address entered as an export target is correct. Note: If the target includes multiple email addresses, each email address should be separated with commas.