There are three ways you can create a reservation in Mews. You can: 

• On your keyboard, press alt and the letter n, or 
• From your Mews dashboard, click on the + icon on the menu bar

On choosing one of the above methods, Mews displays the reservation scheduling page. 

 

In this article, you can learn about how to complete the task of creating a long-stay reservation: 
 

• Step 1: Choose the service, the dates and space of the guest's stay   
• Step 2: Add reservations to your cart  
• Step 3: Add the final details  

 

Step 1: Choose the service, the dates and space of the guest's stay 

Once you use one of the three ways to create a reservation: 

1. Mews displays the "New reservation" screen. For enterprises with properties at multiple locations, you can choose the location from the drop-down menu. 
   
   Note: The location drop-down is only enabled for users from properties with Mews Multi-Property or an Enterprise subscription, with  
   • access to more than one property and 
   • the Create and manage reservations permission.

 

• To create a reservation for a selected property:

2. Choose the service for which you want to create a reservation. Note: The service selection is visible only for properties with more than one service set in Mews.

3. Select the day or the days for which you want to make a reservation.

 

4. Click Continue.

 

• When you select a city with multiple properties from the Location dropdown, you can view the availability for all the properties within your portfolio from that city. You can then create a reservation in any of them.

2. Select the day or the days for which you want to make a reservation. 
3. In the Availability section, click on the space type you want to reserve. 
4. Select the service at the property you want to create a reservation. 

Note: The profiles you create are specific to the property where you are making the reservation. Mews does not share any profile or reservation information with other properties within or outside a chain.
 

Step 2: Add reservations to your cart 

In this step, you can view your availability and add reservations to your cart. In the open page, 

1. Under Options, enter the customer's name to find or create their profile in Mews Operations. 

• You can also connect the reservation to a booker, travel agency, company, voucher, or segment. 

Note:

• • Selecting a travel agency, company, voucher, or segment can affect the rates that are available for booking the reservation.
  • When creating a reservation in Mews Operations, Mews automatically applies the rate’s segment, if available, or the service’s default segment to your reservation. When creating a reservation, you can manually choose your preferred segment for each reservation. You can learn more about this here.

 

• If the customer wants to order additional products with their stay, such as breakfast, you can add products from the Products drop-down. You can learn more about adding products when you make a new reservation here. 

2. Under Availability, select the type of space the customer wants to reserve. After you select the space type, you can view your availability per space category.  
3. Once you select your desired space category, select the number of spaces the customer wants to reserve and the number of adults/ children occupying each space. 
4. Select the rate you want to charge. Note: Employees with the "Override rate price" permission can modify the reservation rate price and offer a discount, when authorized.  

• The system sorts the rates by rate group. Locate the rate group you want, and then select the rate from the drop-down menu. 
• The system highlights the cheapest rate per space category. 

5. Click the + button next to the rate to add the reservation to your cart. 
    

 

6. If you are creating multiple reservations, click on Add another reservation, and repeat steps 1 - 5. After you add a reservation to your cart, you can change some of the details in the Options section before adding another reservation. 

For example, if you created a reservation earlier with a product called "Breakfast," and if for the next reservation you don't want to include breakfast, then deselect the product before you add the second reservation to your cart. 

7. After adding every reservation to your cart, click Next. 
    

Step 3: Add the final details  

In this step, you can add any final details and create the reservation(s). 

1. If you didn't connect the reservation to a customer profile in the previous step, enter the customer's name to find or create their profile in Mews Operations. You can also enter the booker's name if they are booking on the guest's behalf. 
2. Enter the Origin of the reservation. 
3. Enter all other reservation details. 

• You can choose in the Status section, whether the reservation is Confirmed, Optional, or Inquired. If the reservation is optional or inquired, set up a date on which the system can release it if it's not confirmed. Depending on the status that you enter here: 

  • Inquired: Non-deductible from your inventory. 
  • Optional and Confirmed: Deductible from your inventory. 

• You can also choose whether you want or do not want to send the customer, 

  • a Confirmation email for a confirmed reservation or 
  • a Quotation email for an optional or inquired reservation. 

If you choose to send the email, you can also select the language you want Mews to send it in. 

4. Then click on Book now to book the reservation.  

 

This creates the long-stay reservation in the system. You can view the reservation in the reservations management screen as seen below: 
 

 

Click on the Billing tab to view the billing details as seen below: 
 

 

You can also view the reservation on the “Monthly” view of the Timeline as seen below. Note: The monthly view only displays bookings longer than 14 days.   
 

 

 

The long-stay reservation in the Smart Detail window is as seen below: 
 

 

The Availability & Occupancy report displays the reservation as seen below.

 

 

You can learn about house-keeping management for long-stay reservations here.