How to create a new reservation when extending reservation length in Mews Operations

Reservation ManagementMews Operations

When extending the length of a stay in Mews Operations, you can create a new reservation without splitting the original one. This lets you keep the initial reservation dates and details intact. It is useful if a customer decides to extend their stay outside of corporate agreements, for example, if they pay for the extension themselves and the head office does not need to confirm the adjustment.  

Managing reservation extensions is beneficial for properties that handle corporate contracts with strict payment agreements. In this case, central management ensures compliance with corporate agreements and reduces the risk of financial discrepancies.  

Note: When extending the length of a reservation and creating a new one, you can adjust either the arrival or the departure time, not both.

 

In this article, you can learn about:

 

How to create a new reservation when extending the reservation length:

  1. In Mews Operations, open the reservation you want to manage: 
    • from the Timeline select the reservation and click Manage, or  
    • enter the customer’s name in the search bar and click on the reservation.
  2. In the reservation details, find the Properties tab.
  3. Locate the Arrival/Departure section and adjust the reservation dates. 
  4. Check the box to create a new reservation for the additional nights. Note: For shortened stays, check the box to automatically apply the cancellation fee to the customer’s bill. You can then route the bill to the corporate account. You can learn more about managing cancellation policies here.
    Reservation properties screen with the selected option to create new reservation
  5. Select the price for the new reservation. The original price displays by default. Note: The list does not include private rates.
  6. To confirm, click OK.
  7. If you selected the option to create a new reservation, make sure that the reservation details correctly show in Mews Operations, including room rate, stay duration, and billing information. You can learn more about viewing the details of a reservation in Mews Operations here. Note: Ensure that the new reservation does not conflict with existing booking terms, especially for corporate clients, for example, via product routing.

 

This creates a new reservation when extending the length of an existing reservation. You may want to notify the relevant departments and inform the housekeeping, billing, and front desk teams of the reservation change to ensure smooth operations and accurate billing.

 

You can learn more about changing reservation details in Mews Operations here.

 

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