You create reservations in Mews Operations to confirm guest stays and assign rates. You create reservations in the New Reservation Screen or the Timeline. When a rate appears in the rate list, but you cannot select it, it is because the system blocks the booking and prevents you from completing the reservation. You can learn why in this help article.

 

In this article, you can learn about:

• Why you cannot select a rate
• How to resolve the issue

Why you cannot select a rate

The system blocks rate selection for three reasons. The system checks all three every time you create a reservation:

1. The rate has an active restriction

2. You do not have permission to override restrictions

3. The rate has reached its sell limit

 

Reason 1: The rate has an active restriction

Some rates include restrictions that limit when and how you book them. These restrictions apply to specific dates and stay conditions.

Common restriction types include:

• Closed to stay
• Closed to arrival
• Minimum length of stay

The system shows restricted rates in the rate list and blocks selection when the reservation does not meet the restriction rules.

 

For example, a minimum length of stay restriction blocks a two-night reservation when the rate requires three nights.

Reason 2: You do not have permission to override restrictions

Only users with the Override restrictions permission can select rates that include restrictions.

If you do not have this permission:

• You cannot select the restricted rate
• You cannot continue creating the reservation

 

This behavior applies in the New Reservation Screen and the Timeline.

 

Note: The Override restrictions permission stays disabled by default and requires manual assignment to your user role. Learn more in the help article Managing user roles and permissions.

 

When you have the Override restrictions permission and select a restricted rate, the system adds a confirmation step.

 

The system:

• Highlights the restricted rate in the rate selection area
• Opens a confirmation modal
• Displays the restriction type

 

This confirmation step ensures you understand that the rate includes a restriction before you continue.

 

You continue creating the reservation using the selected rate.

 

A sell limit caps how many spaces a rate or rate group sells on a given day. When bookings reach the limit, the rate stops selling for that day. The rate opens again on the next day, or when someone raises or removes the limit.

For example, if your property allows two staff rate bookings per night and two staff bookings already exist for that night, you cannot select the staff rate for a third reservation on that date.

 

 

How to resolve the issue

Get permission to override restrictions

Ask a user who manages roles and permissions to update your role:

1. Open User roles in Mews Operations
2. Select your role
3. Enable Override restrictions
4. Click Save

You select restricted rates during reservation creation.

 

Select a rate without restrictions

If you do not need to override restrictions:

• Select a rate without restrictions, or

• Adjust the stay dates to meet the restriction rules

You continue creating the reservation.

Update or remove the restriction

If the restriction no longer applies:

1. Open Restrictions in Mews Operations
2. Locate the restriction for the relevant rate and dates
3. Edit or remove the restriction

You select the rate without overriding restrictions.

 

If the rate has reached its sell limit and you need to accept more bookings on that date:

1. In Mews Operations, go to the main menu > Settings > Services.

2. Select your bookable service. For example, Stay.

3. Open Sell limits.

4. Find the limit for the relevant rate and date, then raise or remove it.

5. Click Save.

You can now select the rate for that date. You can learn more in How to set up sell limits for a rate in Mews Operations.