FAQs for cancellation and payment policies 

Mews OperationsRate Management

In this article, you can find answers to the following questions:

 

Can multiple cancellation policies apply to the same reservation?

You can assign different cancellation policies to each rate group, but only one policy applies to a reservation. 

 

Mews selects the policy based on: 

  • The rate group of the reservation 
  • The start date of the stay 

 

Guests see the policy during booking and in the guest portal. Front desk staff can view it in the action log of the reservation. This is useful to offer a flexible policy for direct bookings and a stricter one for online travel agencies.  

 

How does Mews apply policies when there are multiple policies for a reservation?

For each reservation, Mews applies the policy that is active on the first date of the stay.   

 

Are policy exceptions applied according to the date when the guest books the reservation or when they arrive at the property?

Mews applies policies according to the reservation’s start date.  

 

How are guests informed about the policies for their reservation?

Guests can view the policies that apply to their reservation in the guest portal. They can access the guest portal from their Confirmation email.  

 

How is the front desk informed about the policies for a reservation?

Front desk can view all policies for a reservation in the reservation module action log.  

 

Do cancellation and payment policies work with channel managers and other distribution channels?

Yes, but only if the partner supports a similar feature. In this case, you need to set up your cancellation and payment policies in the integration as well.  

 

You can learn more about how to create a policy exception here.  

 

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