How to add a subject line and preheader to mail templates

Mews sends emails to guests on your behalf with relevant information regarding their reservations and payments. In Mews, you can build a new template for an existing email from scratch and customize it according to your property’s branding. When customizing a template, you can add a subject line and preheader to explain the context of the email to your guest. You can delete any customized templates you edit if required or use the default Mews template.

 

To add a subject line and preheader to mail templates:

1. In Mews Operations, go to the main menu > Settings > Property > Guest experience > Mail templates.
2. Find the template you want to edit and click Edit.
3. Click the Settings tab.
4. In Optional Properties, under Email Details, enter the following details:
   • Subject: Enter a subject line for the email. Note: Mews recommends using merge tags to include dynamic information such as names or confirmation numbers.
   • Preheader: Enter a preheader for the email. A preheader is the text to the right of the subject line that gives a brief preview of the email before opening it.
5. Click Preview to preview the email.
6. Click Save and exit to save or click Reset to remove all customizations and revert back to the default Mews templates.

This adds a subject line and preheader to mail templates.

You can learn more about customizing your emails using mail templates.