How to credit accommodation by using gift vouchers

If a guest that pays for the whole stay needs to leave earlier than their original departure date, you can decide not to charge the cancellation fee and credit the payment of the cancelled nights for future reservations by using gift vouchers.

 

To credit accommodation by using gift vouchers, follow these steps:

 

1. Create the items for credit purchase and credit redemption (How to manage gift vouchers?).
2. Create a paymaster specifically for credit redemptions (Creating a paymaster).
3. Change the check-out date of the reservation and don't apply the cancellation fee (How to deal with Cancellations fee?).
4. The bill shows a refund for the night that was not consumed.

 

 

5. Add the credit voucher products to the bill (Add products not connected to your bookable service (additional service)).
6. Move the credit purchase item to the bill with reservation items and the payment (Add, move or remove items from open bills.).

 

 

7. Close the bill with the credit purchase item, the reservation items, and the payment.
8. Move the credit redemption item to the paymaster.
9. Close the credit redemption item against the future stay of the guest.