You can prepare for a guest’s arrival to make their check in smooth and provide a better guest experience. You can do this before the guest arrives, in Mews Operations, using several tools in the reservation and customer profiles sections, for example, the Reservation overview screen. This helps you confirm that reservations are accurate, payment details are secure, and any preferences or notes are visible to your team.

 

In this article, you can learn about: 

• How to prepare for your guest's arrival in Mews Operations 
  • Step 1: Review reservation details 
  • Step 2: Verify payment and billing information 
  • Step 3: Check for guest notes and preferences 
  • Step 4: Prepare additional services or upgrades 

 

How to prepare for your guest's arrival in Mews Operations 

You can prepare for your guest’s arrival by reviewing and verifying the following details of your guest’s reservation. 

Step 1: Review reservation details 

Ensure all reservation details match the guest's expectations. 

 

1. Go to the Reservations overview report in Mews Operations: 

• • on your Mews Dashboard, in the Reservations section, click     Reservation overview, or 
  • go to the main menu    > Reservations > Reservation overview, or 
  • on your keyboard, press alt with the letter "o".  

 

You can use the filters to identify specific customer classifications, for example, guests in a Loyalty program, so you can best prepare for their arrival.

 

2. Apply filters to the report, or manually search for the guest’s reservation and click Details. 

3. Review the following: 
   1. Arrival and departure dates 
   2. Room type and number of guests 
   3. Associated services, for example, breakfast 
   4. Status of the reservation, for example, Confirmed, Optional.  
4. If you need to make a change, click Manage next to the relevant section. 

For example, if a guest extended their stay by phone, you can update the departure date here. 

 

This confirms that the guest’s reservation details are accurate. 

 

Step 2: Verify payment and billing information 

Ensure payments are set up correctly to avoid delays at check-in. 

 

1. From the guest’s reservation screen, go to the Billing tab. 

2. Review the current charges and ensure that the balance due is correct. 
3. In the Payments section, check that a valid payment method is attached. 
4. If the guest needs to pre-authorize or pay on arrival, make sure this is noted. 
5. Add a Company if billing is handled by a third party. 

Note: If the guest is part of a group, check if the system is managing billing through the group’s master reservation. 

 

This ensures that payment is ready for arrival.

 

Step 3: Check for guest notes and preferences 

Notes help your team personalize service and prevent mistakes. 

 

1. To open the Customer profile from the customer reservation, click on the customer's name.  
2. Review the Notes section in the Internals tab for any special requests or preferences. 

3. Add any relevant internal notes, for example, "prefers quiet room", or "allergic to feathers". 

4. Confirm the guest’s contact details and language preference are updated. 

For example, a note about a late-night arrival helps your night shift prepare the room key in advance. 

 

This updates your team with important guest information. 

 

Step 4: Prepare additional services or upgrades 

Ensure that any booked extras are ready before the guest arrives. 

1. In the reservation, scroll to the Products and Services section. 
2. Check if the guest added any extras, for example, Breakfast buffet, parking. 

3. Confirm that services are scheduled for the correct day and time. 
4. Notify any relevant teams, such as housekeeping or kitchen staff, if preparation is needed. 

Note: You can add or adjust services directly in the reservation if needed. 

 

This prepares any extras to deliver a smooth guest experience. 

 

You can learn more about accessing an overview of your reservations in Mews Operations in the help article The Reservation overview report.