How to refund an External payment?

To refund an External payment, follow these steps:

Note: an external payment in Mews is only a record of a payment received or made, it does not move funds.

 

1. Open the customer's profile.
2. Go to the Billing tab. Find the bill you want to settle.
3. Click next to Process payment.
4. Select Add external payment.
5. Select External payment.
6. Enter the amount in negative.
7. Review the payment details and make any necessary changes.
8. Click Submit.
9. The refund appears on the billing screen.
10. You can close the refund against a negative item (for example a product or accommodation), or against an External payment.