How to remove a customer from a reservation in Mews Operations

You can remove a customer from a reservation, such as a companion or the reservation owner, to correct booking errors or accommodate changes in travel plans. This ensures the reservation accurately reflects the actual guests staying at your property. 

Note: Removing a customer from the reservation does not delete their customer profile in Mews. 

To remove a customer from a reservation: 

1. Open the reservation you want to remove the customer from.
   • from the Timeline select the reservation and click Manage, or 
   • enter the customer’s name in the search bar and click on the reservation.
2. Click on the Group tab.
3. Click on  Remove next to the customer’s name. 

Once you remove the customer, Mews instantly updates the Smart detail window in the Timeline.  

  
You can learn more about how to change the owner of a reservation here.