How to change the owner of a reservation in Mews Operations

Reservation ManagementMews OperationsTroubleshooting in Mews

To ensure accurate reservation records, you can update the reservation owner in Mews Operations, for example, when you need to assign a guest as the owner of a reservation initially created by a travel agent. You can change the reservation owner at any time to correctly reflect the actual guest data in your system.

 

To change the owner of a reservation in Mews Operations, do the following: 

  1. In the search bar, enter the reservation’s Confirmation number, space number, or group name. 
  2. Open the reservation for which you want to change the owner.
    • from the Timeline, select the reservation and click Manage, or
    • enter the existing owner's name in the search bar and click on their reservation.
  3. Click the reservation and then click the Group tab.

 

 

  1. In Companions, click  Make owner next to the guest’s name that you want to assign as the reservation owner. Note: If the new owner is not listed as a guest in the reservation, add them first.

 

This changes the owner of the reservation. 

 

Note: To remove the previous owner from the reservation, click  Remove next to their name.

 

You can learn more about how to change the reservation details in Mews Operations here.

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