Multi-Property Dashboard in Mews Operations - metrics calculations FAQ

Mews Multi-Property

The Multi-Property KPI Dashboard in Mews Operations shows live performance metrics across multiple hotels in your portfolio. You use this dashboard to track occupancy, revenue, guest activity, and other core indicators from one place. Hotel group managers, revenue leaders, and regional operations teams check this dashboard regularly to make business decisions, investigate outliers, and report on group-wide trends. Use this article to find quick answers about how key performance indicators are calculated in the Multi-Property Dashboard in Mews Operations. These metrics use standard calculations from Mews Business Intelligence to ensure consistent and accurate comparisons across multiple properties.

 

In this article you can find answers to the following frequently asked questions:

 

How does Mews calculate total operating revenue?

Mews adds all income from core and non-core departments to calculate total operating revenue. It includes:

  • Room revenue
  • Food and beverage revenue
  • Other operated departments revenue
  • Miscellaneous revenue

 

This metric gives you a full picture of all revenue generated across your properties.

 

What counts as room revenue?

Room revenue includes all income from the sale of guestrooms. This covers:

  • Standard nightly rates
  • Day-use room charges
  • Early check-in or late check-out fees
  • No-show and early departure charges

 

Mews tracks this under the “Accommodation” accounting classification.

 

What is included in food and beverage revenue?

Food and beverage revenue includes charges for:

  • On-site dining
  • Bars and cafes
  • Banquet or catering services
  • Minibar sales
  • In-room dining

 

Mews tracks these charges under the “Food and Beverage” classification.

 

What does other operated departments revenue include?

This metric includes income from services outside of rooms and food and beverage, such as:

  • Spa and wellness
  • Parking
  • Retail
  • Golf or sports facilities
  • Laundry or childcare services
  • Business centers

 

Mews classifies this revenue under “Events and Wellness.”

 

What counts as miscellaneous revenue?

Miscellaneous revenue includes income from items that do not fit into rooms, food and beverage, or operated departments. Examples include:

  • Resort fees
  • Cancellation or attrition fees
  • Internet charges or ATM commissions
  • Technology or tourism-related fees

 

Mews groups these under multiple classifications such as “External Revenue,” “Facilities,” “Sport,” or “Sundry Income.”

 

How does Mews calculate occupancy?

Mews divides the number of occupied rooms by the total number of rooms and multiplies the result by 100:

Occupancy = (Rooms occupied / Total rooms) × 100

 

You can also view:

  • Occupancy excluding out-of-order rooms
  • Occupancy excluding complimentary, house-use, and out-of-order rooms

 

These options give you a more accurate view of revenue-generating usage.

 

How does Mews calculate revenue per available room, or RevPAR?

 

Mews divides total room revenue by the total number of rooms to calculate RevPAR:

RevPAR = Room revenue / Total rooms

 

You can also view:

  • RevPAR excluding out-of-order rooms
  • RevPAR based on occupancy, which multiplies average daily rate by occupancy percentage

 

How does Mews calculate average daily rate?

Mews divides total room revenue by the number of occupied rooms to calculate ADR:

 

ADR = Room revenue / Rooms occupied

 

For a more accurate view, use:

ADR excluding complimentary and house-use rooms

 

This excludes non-revenue stays from the calculation.

 

What operational metrics does Mews track?

Mews tracks core operational data to support performance analysis. These include:

  • Total rooms: All guest rooms, suites, and apartments
  • Available rooms: Rooms with an “available” space status
  • Rooms occupied: Rooms with an “occupied” space status
  • Out-of-order rooms: Rooms marked as temporarily unavailable
  • In-house guests: Guests currently checked in
  • Check-ins and check-outs: Total reservation activity for a given period

 

Where do these calculations come from?

Mews uses data from Mews Business Intelligence to calculate metrics. It applies standardized logic across all properties to ensure accurate comparisons.

 

Note: You can customize accounting categories in Mews Operations, and the dashboard automatically reflects those changes.

 

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