How to improve KPI performance across multiple hotels using Mews Multi-Property Dashboard in Mews Operations

The Mews Multi-Property Dashboard in Mews Operations shows live performance metrics across all hotels in your portfolio. You monitor key indicators like occupancy, average daily rate, and revenue per available room. This helps you spot performance issues quickly and take action. Regional operations managers and revenue leads check this dashboard during daily or weekly reviews to make informed decisions. You access the dashboard directly in Mews Operations from the Multi-Property section. Use the dashboard daily to make timely decisions and support consistent performance across your hotel group.

Note: You can to enable more insights by activating Mews BI. To find out more about Mews BI, contact your customer success representative.

 

Step 1: Review the dashboard

1. While logged into a Mews Multi-Property account, open Mews Operations, or Click Mews to return to the dashboard.
2. Review the top-level KPIs for all properties, including:
• Total operating revenue: Displays the total revenue from all sources across selected properties, including rooms, food and beverage, and other services. Use this to assess the financial performance of your entire portfolio.
• Average occupancy: Displays the percentage of rooms occupied across all properties. Use this to track how effectively each hotel fills available rooms.
• Total number of guests: Displays the total number of guests currently staying across all selected properties. Use this to understand guest flow and operational demand.
• Average daily guest spend: Displays the average amount spent per guest per day, based on total revenue. Use this to evaluate upsell performance and overall guest value.
• Total operating revenue across property groups: Displays total revenue broken down by property group. Use this to compare the financial performance of different hotel clusters, brands, or regions.
• Room revenue vs. RevPAR per property: Displays total room revenue alongside revenue per available room for each property. Use this to determine if revenue is driven by rate, occupancy, or both.
• Room revenue vs. ADR per property: Displays total room revenue compared to average daily rate for each property. Use this to assess pricing strategies and their impact on income.
3. Scroll down to Property performance to see each property's performance. Compare:
• Room revenue versus revenue per available room: Displays each property’s total room revenue alongside its RevPAR. Use this to spot which hotels convert availability into income most efficiently.
• Room revenue versus average daily rate: Displays each property’s room revenue alongside ADR. Use this to see whether higher revenue comes from higher pricing, more bookings, or both.
• Occupancy and guest data for the selected period: Displays occupancy rate and number of in-house guests per property for the selected time range. Use this to evaluate demand and manage operational resources.

 

Step 2: Configure the filters to locate outliers

Use filters at the top of the dashboard to focus on the data most relevant to your operational or strategic goals. Each filter allows you to refine the dashboard for more targeted insights. Identify outliers by comparing property metrics, look for properties performing above or below the group average. For example, you filter by a property group in Southern Europe and compare room revenue and occupancy to find properties that need pricing adjustments.

 

When you apply a filter, the dashboard updates in real time.

 

Note: It is not possible to save filter options, they reset when you refresh the page.

 

Below is an explanation of each filter option:

 

Period

• Click the Period filter to choose the time range for your data.
• Click the checkboxes to select from:
  • This year to date
  • This year
  • Last year
  • This quarter to date
  • This quarter
  • Last quarter
  • Last 4 quarters
  • This month to date
  • This month
  • Last month
  • Last 12 months
  • This week to date
  • This week
  • Last week
  • Last 2 weeks
• All time
• Year options:
• Quarter options:
• Month options:
• Week options:
• You can also choose:
• Exclude open period to remove data from unfinished periods
• Static period for fixed date ranges, for example, Start time 5:00
• Relative period to apply rolling date windows, for example, This week.

 

Property groups

Note: You can learn how to create property groups in Mews Multi-Property here

 

• Click the Property groups filter to segment properties by group or brand.
• Click the search bar to enter a property group name.
• Click the checkboxes to select available groups, such as:
• PH Campsites
• PH Chain
• PH Czech Republic
• PH Hotels

 

City

• Click the City filter to narrow results by city.
• Click the search bar to enter a city name.
• Click the checkboxes to select from available cities.
  Note: If the city value is missing from a property’s setup, you see (empty value).

 

Properties

• Click the Properties filter to select specific hotels.
• Click the search bar to enter a property name.
• Click the checkboxes to select available properties.
  For example:
• PH™ Brno
• PH™ Brno Cejl

 

Accounting categories

• Click the Accounting categories filter to view performance by specific revenue or cost categories.
• Click the search bar to enter an accounting category name.
• Click the checkboxes to select from categories such as:
• Accommodation
• Bar
• Breakfast
• Bank Transfer
• AMEX
• Accommodation Extras
• And others (over 300 options may be available depending on your setup)

 

Space type

• Click the Space type filter to focus on the type of spaces being sold.
• Click the search bar to enter a space type.
• Check the box to select from:
• Bed
• Dorm
• Room
• Site
• Suite
• None

 

Space categories

• Click the Space categories filter to break down performance by room or unit category.
• Click the search bar to enter a space category.
• Click the checkboxes to select from categories such as:
• Comfort Double
• Comfort Twin with Sofa
• Deluxe Double
• Dorm

 

Nationality

• Click the Nationality filter to review guest metrics by guest origin.
• Click the search bar to enter a nationality.
• Click the checkboxes to filter by specific guest nationalities.
  Note: This relies on accurate guest profile data collected during check-in.

 

Booking source

• Click the Booking source filter to view performance by reservation origin.
• Click the search bar to enter a booking source.
• Click the checkboxes to select from:
• Direct (website, phone, email)
• Third-party (OTA, travel agent, etc.)
• In-house or channel-specific sources

 

Always click Apply after making your selections.

 

Note: You can combine multiple filters to create a highly focused view, for example,  viewing  “last month’s occupancy for suites in PH Hotels across Prague.”

 

 

Step 3: Set an alert to react to urgent issues

Use alerts to monitor critical KPIs automatically. When a KPI crosses a threshold, Mews notifies you, so you can take immediate action without needing to check the dashboard manually. For example, you can set an alert to notify you if the average occupancy for a property group falls below 50% over a selected week.

 

You can use alerts to:

• Flag occupancy dropping below a specific percentage.
• Detect unexpected revenue spikes or dips.
• Monitor guest volume fluctuations.
• Watch for performance trends in real time.

To set an alert:

1. Click  in the top-right corner of any KPI tile, such as Total number of guests.
2. Click  Alert from the dropdown menu.
3. Click Create.

 

This monitors performance across multiple hotels using Mews Multi-Property Dashboard in Mews Operations.